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	Products of the Year 2006:	WINNERS BY YEAR: 2007, 2006, 2005, 2004

	2006 PRODUCT CATEGORIES Call Center Suite Call Center -- Hosted Call Center Call Center -- Speech Analytics Call Center -- Workforce Optimization Marketing Automation Online Self Service Sales Force Automation -- Enterprise Sales Force Automation -- Small, midmarket Online Self Service The top winners in this category are: GOLD AWARD: KANA IQ 9.1 Judges chose KANA's IQ product as the winner in the online self service category, citing the "classic knowledge base (KB) solution and broad eService functionality" as the superior aspects of this product. READ MORE VIEW ALL PRODUCT CATEGORIES

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