Among this year's submissions in the Call Center Suite category, Interactive Intelligence's Customer Interaction Center (CIC) 2.4 stood out as a leader in helping companies manage their call centers. The complete suite from the Indianapolis-based vendor includes telephony IP and TDM options.

Judges were impressed by the innovation Interactive Intelligence, Inc. has continued to show with its call center platform. Customer Interaction Center (CIC) 2.4 can integrate with existing TDM-based switching or stand alone on a SIP-based IP-PBX.

The Customer Interaction Center (CIC) 2.4 product allows customers to integrate many modules but manage them all from a single administration point. This significantly simplifies implementation and operational processes in the call center.

Judges in this category voted this product the most complete software packaged as a Call Center Suite.

"Interactive Intelligence, Inc. continues to evolve their Customer Interaction Center (CIC) platform to meet the needs of today's contact centers," said one judge in this category. "They have delivered a platform that supports multiple inbound (phone, chat, email, FAX) and outbound communications, while providing key supporting applications such as integrated IVR, call/screen recording, quality monitoring, workforce management and reporting."