That's true for CRM particularly. And that's why Sage SalesLogix v7.2 was our judges' choice in the CRM Suite – SMB category. The product distanced itself from its competitors thanks to functionality, ease of use, innovation and value. Version 7.2, which was released in August 2007, marks the 10th anniversary of the product in the CRM marketplace.

"SalesLogix is strong in functionality and configurability, and the costs were in the middle of the pack," one judge said.

Sage SalesLogix v7.2 provides SMBs and divisions of large enterprises with sales force automation, customer service and support, and marketing capabilities, as well as interactive dashboard and reporting functionality.

SalesLogix v7.2 scored high marks for usability for extended customization features that set it apart from its competitors, according to one of our judges. With codeless tools, users can more easily deliver common customizations, reducing IT burden and speeding delivery time. The product also allows users to configure the application to target only the functionality that is pertinent to their role. New Sage SalesLogix mobile functionality provides users the freedom to select the access method best suited for them, be it Web, Windows, and/or mobile.

Sage SalesLogix v7.2 leverages Web technologies to simplify integration with IT environments. The product can be integrated with other solutions that are common within SMB organizations. SalesLogix v7.2 also includes configuration and customization tools to ease integration.

An innovative new Web Client in the Sage SalesLogix v7.2 product features Windows-like functionality, including drag-and-drop tabs, middle-pane navigation, minimal screen refresh, and context-sensitive help.

Pricing for Sage SalesLogix is $5,995 per server and $995 per user. Pricing for Sage SalesLogix Mobile is $395 per user. Sage SalesLogix Visual Analyzer is $395 per user.