2007 Speech Analytics Market Report:

2007 Speech Analytics Market Report

SearchCRM.com has partnered with DMG Consulting LLC, the leading expert in the emerging contact center speech analytics market, to bring you the 2007 Speech Analytics Market Report at a special discounted price!

The 2007 Speech Analytics Market Report is the definitive guide to this emerging market. This year’s Report, the second annual edition, provides detailed information about the market, vendors, competitive landscape, technology, products, functionality, accuracy, ROI, market share, pricing and implementation best practices. It gives you everything you need to select the right product and rapidly succeed with speech analytics. This report is essential for all enterprises looking for a strategic advantage and competitive differentiators. Learn how to use the insights embedded in contact center transactions to provide an outstanding customer experience, reduce operating expenses, increase customer loyalty and generate incremental revenue.

Key components of this report are:

• A description of the compelling benefits and ROI that speech analytics applications deliver to enterprises, contact centers and their customers.
• An explanation of how speech analytics structures customer conversations and the technology that enhances its accuracy.
• Review of current and projected speech analytics uses in the contact center, sales, marketing, operations and throughout the enterprise.
• Analysis of the vendor landscape, including detailed side-by-side product, functional and technical comparisons.
• Detailed company reports that assess vendor viability, ability to execute, vision, strategy, technology, product functionality and future product plans.
• Pricing for premise-based, hosted and managed service offerings.
• Market share, activity and five-year projections.
• Speech analytics vendor directory.

ABOUT DMG CONSULTING LLC
DMG Consulting LLC offers the most in-depth analysis of the call center market and customized consulting services to help you make the right selection. Get expert advice to make the optimal investment decision for your company. DMG Consulting's custom, cost-effective engagements assist you in defining functional requirements, selecting the right vendor, identifying the best uses and quantifying the benefits of a speech analytics application. They can help you negotiate a deal and ensure a successful implementation with a rapid return on investment (ROI).