Quiz Answer

1. Contracting call center work to neighboring countries rather than distant ones

Answer: Nearshore outsourcing

Nearshore outsourcing is the practice of getting work done or services performed by people in neighboring countries rather than in your own country. Many companies in the United States, for example, outsource work to Canada and Mexico. Geographic proximity means that travel and communications are easier and less expensive, there are likely to be at least some commonalities between the cultures...
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This was first published in October 2006

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