Quiz Answer

1. The line of callers waiting in a call center


1. The line of callers waiting in a call center

In a call center, this is a line of people waiting to be handled, usually in sequential order starting at the beginning or top of the line or sequence.

a. feed line
b. first-order logic
c. grumble line
d. queue

ANSWER: D

In general, a queue is a line of people or things waiting to be handled, usually in sequential order starting at the beginning or top of the line or sequence. In computer technology, a queue is a sequence of work objects that are waiting to be processed. The possible factors, arrangements, and processes related to queues is known as queueing theory.

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This was first published in August 2006

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