1. The line of callers waiting in a call center

Learn the response to the first question in SearchCRM.com's quiz on customers and call centers. Read the answer and more detailed information on customer and call center terms.


1. The line of callers waiting in a call center

In a call center, this is a line of people waiting to be handled, usually in sequential order starting at the beginning or top of the line or sequence.

a. feed line
b. first-order logic
c. grumble line
d. queue

ANSWER: D

In general, a queue is a line of people or things waiting to be handled, usually in sequential order starting at the beginning or top of the line or sequence. In computer technology, a queue is a sequence of work objects that are waiting to be processed. The possible factors, arrangements, and processes related to queues is known as queueing theory.

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This was first published in August 2006

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