Quiz

10. Acquisition of IEX and Performix


10. Acquisition of IEX and Performix

Which call center vendor announced in April 2006 that it would acquire IEX and Performix to significantly to enhance its workforce management and performance management applications?

a) NICE Systems Ltd.
b) Avaya
c) Cisco
d) None of the above

ANSWER: A

An April 2006 news story on SearchCRM.com reported NICE Systems Ltd.'s announcement to acquire IEX, a workforce management applications provider, and Performix, a performance management applications provider.

According to Haim Shani, CEO of NICE, IEX and Performix's workforce and performance management tools will allow NICE to compete in a new market sector.

"Now we have an opportunity to create a third space in the contact center market with business performance and analytics," Shani said. "The tools NICE has developed in the last three years and [those] Performix has worked to develop in this market made it very attractive."

Return to the answer page
Return to the quiz

This was first published in August 2006

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: