10. Definition of application service provider
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Answer: Application service provider
An application service provider (ASP) is a company that offers individuals or call centers
access over the Internet to applications and related services that would otherwise have to be
located in their own personal or enterprise computers. Sometimes referred to as "apps-on-tap," ASP
services are an important alternative, not only for smaller companies with low budgets for
information technology, but also for larger companies as a form of outsourcing and for many
services for individuals as well. Call center applications include remote access serving for the
users of a call center. Many smaller call centers can use ASPs
for a lower cost and the same functionality. There are pros and
cons to using an ASP in a call center.
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about ASPs