SearchCRM.com

• Home
• Topics
• Call center management and customer service
• Call center agent
• 10. Employee self service vendors

More from Related TechTarget Sites

• Business Analytics
• Data Management
• SAP
• Oracle
• Data Management UK
• Content Management

• Business Analytics

  • Member Exclusive Downloads

    Member Exclusive Downloads from SearchBusinessAnalytics

  • In-memory applications take on big data analytics challenge

    In-memory tools and big data can be a potent analytics mix. But before you put them together, read advice from experienced users and consultants.

  • Texas utility deploys operational intelligence, improves 'on-boarding'

    TXU Energy applied Vitria operational intelligence software to gain a better customer view. Careful processes selection ensured quick performance.

• Data Management

  • From 4GLs to HTML5 desktop apps: Bringing data to the masses

    Advocating wider access to data, speakers at the Information Builders Summit 2013 traced a journey from 4GL tools to HTML5 desktop apps and beyond.

  • Enterprise data quality efforts in good company with MDM, governance

    Combining data quality initiatives with master data management and data governance programs can help ensure that data remains accurate and consistent.

  • Better data quality process begins with business processes, not tools

    Efforts to improve data quality should start with procedural changes to help avoid data errors, then the possible addition of data quality software.

• SAP

  • Food bank network delivers with SAP mobility

    The nation's largest network of food banks is cutting out labor-intensive paper-bound processes with the help of SAP mobile technology.

  • SAP adds hybris to its SAP CRM tool set: More choices, or confusion?

    One expert calls SAP's purchase of hybris long overdue. Another wonders if SAP is confusing its own SAP CRM customers.

  • Limit returns, SAP procurement expenses with a stability study

    Stability studies, which measure how different materials respond to various conditions, can save companies huge amounts of money, writes Jawad Akhtar.

• Oracle

  • The future of Dell Toad: Oracle DBAs can use BI, Exadata features

    Dell Toad is pushing itself into business intelligence and now has an edition to support Oracle's big Exadata appliance.

  • Unlock the potential of the Oracle Exadata architecture

    Despite being almost five years old now, many implementations haven't realized all of the Oracle Exadata architecture benefits.

  • The state of Dell Toad: Oracle DBAs and how they can still benefit

    Since Dell acquired Quest Software, maker of the Toad tool for Oracle databases and applications, some questions have arisen about what would happen.

• DataManagement UK

  • Big data roundtable webcast: gaining value from big data

    Roundtable discussion on business value of big data, chaired by Brian McKenna, Editor, SearchDataManagementUK, and featuring Mike Ferguson, Roxane Edjlali (Gartner), Joshua LeCure (GlaxoSmithKline).

  • 2012 training courses: BI, data management, data warehousing

    Find out where to hone your business intelligence, data management and data warehouse skills with this list of training courses for 2012.

  • Poor data quality: what is dirty data costing UK organisations?

    Poor data quality can have serious financial consequences for businesses. Read about the current state of data quality management at UK companies, including dirty data problems.

• Content Management

  • Cloud collaboration software connects at networking company Enterasys

    Enterasys Networks ended up with more users than expected when it deployed a cloud-based collaboration system. But that turned out to be a good thing.

  • Data value chain puts the focus on what matters most to a business

    In his career running data management systems for consumer goods companies, Richard Beaver has found a formula for success: the data value chain.

  • Quiz: Implementing digital asset management systems

    Take this quiz to test your knowledge of digital asset management (DAM) technologies and processes.

• About Us
• Contact Us
• Site Index
• Privacy policy
• Advertisers
• Business partners
• Events
• Media kit
• TechTarget Corporate site
• Reprints
• Archive
• Site map