3. Open source market share
SearchCRM.com
3. Open source market share
True or False? Open source CRM has struggled to capture market share in the past.
a) True
b) False
ANSWER: A
Just like any other new technology entering the CRM market, open source has to deal with the fact that it is a relative newcomer in a mature market, said Erin Kinikin, an analyst with Cambridge, Mass.-based Forrester Research Inc. in an interview with SearchCRM.com.
"'The open source vendors have to justify why they're a better solution, not just a cheaper solution,' she said."