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4. Open source for the SMB?
True or False? Small and midsized businesses (SMB) were among the early adopters of open source CRM. Larger businesses were leery to adopt because they were concerned about support issues.
Government agencies, education organizations, and small and midsized businesses were among the early adopters, according to a news story on SearchCRM.com, Can open source CRM deliver on its promise?.
"'The enterprise-level people, they don't want to touch it,' said Esteban Kolsky, an analyst with Stamford, Conn.-based Gartner Inc.. 'They're scared by the lack of support. There is a trend to go more into build-your-own components, but most of those guys are far from being open source.'"