Quiz

5. Multifunctional call center agent


5. Multifunctional call center agent

What is the term for is a call center agent who manages both incoming and outgoing calls and applications as needed?

a) Multilingual agent
b) Need-based agent
c) Blended agent
d) Favorite agent

ANSWER: C

A blended agent, in a call center or contact center context, is an agent who manages both incoming and outgoing calls and applications as needed. Need is determined by contact center traffic levels. Similarly, a blended call center allows agents to both make and receive calls as demand and strategy dictate.

Return to the answer page
Return to the quiz

This was first published in August 2006

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: