5. This part of employee self service involves gathering and using information within a company

Part of employee self service that gathers and shares information is discussed in the answer to the fifth question of SearchCRM.com's employee self service quiz.

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5. ______ is the term for a company's efforts to consciously gather, organize and share information internally.

ANSWER: B

Knowledge management describes an organization's plans to collect the knowledge of its employees into a central place so that it can be widely accessed and used. Read more on knowledge management.

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This was first published in November 2006

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