9. Quality assurance

Which of the following vendors currently sells quality assurance products?

a) NICE Systems
b) Verint Systems Inc.
c) etalk
d) Witness Systems
e) All of the above


According to a recent Ask the Expert response from SearchCRM.com expert Donna Fluss, there are over 30 quality management/liability recording vendors. While these applications have been around for close to 20 years, they have improved dramatically in the last three and now provide users with outstanding benefits that improve the customer experience and yield a rapid payback of approximately nine to 12 months.

"The four largest vendors in this market are NICE Systems, Verint Systems, Witness Systems and etalk," Fluss said. " However, there are many other vendors that you may also want to consider, including Mercom, Envision, Voice Print, HigherGround and Wygant. There are also emerging vendors, such as CallCopy. If you are looking for a hosted recording/quality management solution, you may want to consider VoiceLog."

Return to the answer page
Return to the quiz

This was first published in August 2006

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: