Quiz

Hosted CRM software quiz

Take this short quiz to test your knowledge of hosted CRM software. After you're done with the quiz, don't forget to visit our hosted CRM software topics section for more resources on hosted and Software as a Service (SaaS) CRM software.
  1. Hosted CRM software is deployed via the Web, eliminating many of the IT headaches associated with large-scale application implementations.
    True or false?

  2. Which of the following terms is often used interchangeably with "on-demand"?
    a) Outsourced
    b) Software as a Service (SaaS)
    c) Out-of-the-box software
    d) All of the above
    e) None of the above


  3. A series of inconvenient and highly publicized outages for Salesforce.com customers in early 2006 prompted a debate about the merits of service-level agreements (SLAs) and how customers should be reimbursed for disrupted service.
    True or false?

  4. Which of the following major CRM software vendors released an on-demand offering in early 2006 after years of denouncing the hosted software model?
    a) Siebel
    b) SAP
    c) Salesforce.com
    d) Onyx
    e) None of the above


  5. Which of the following issues do critics of hosted CRM software often cite as project impediments?
    a) High cost
    b) High maintenance
    c) Drain on IT resources
    d) Unexpected downtime
    e) None of the above


  6. Hosted software provider Salesnet was the first to release vertical versions of its application.
    True or false?

  7. Both Salesforce.com and RightNow launched IPOs in spring 2003.
    True or false?

  8. The hosted CRM software model only works for small and/or midmarket companies.
    True or false?

  9. IDC predicts vendor revenues in hosted CRM software will grow from $700 million to $3.6 billion between now and 2008.
    True or false?

  10. The "hybrid" model, first coined by Siebel Systems, provides an easy migration path if a company wants to start out with the hosted software model and later move to on-premise applications (i.e. rent now, buy later).
    True or false?

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This was first published in July 2005

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