Hosted call center quiz answers

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Related Glossary Terms

Call center software

• talking translator  (searchCRM.com)
• Workforce optimization (WFO) software  (searchCRM.com)
• knowledge base  (searchCRM.com)
• collaborative browsing  (searchCRM.com)
• Interactive Voice Response  (searchCRM.com)
• outbound call  (searchCRM.com)
• click-to-callback  (searchCRM.com)
• automatic callback  (searchCRM.com)
• outbound call center  (searchCRM.com)
• Erlang C  (searchCRM.com)

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