Quiz

Hosted call center quiz answers

Here you'll find answers to SearchCRM.com's quiz: Hosted call center

Send your score to lhoyt@techtarget.com for a chance to win a copy of mySAP CRM: The Official Guidebook to SAP CRM 4.0, published by SAP PRESS.

Correct answers:

Question #1: True
Why?

Question #2: True
Why?

Question #3: True
Why?

Question #4: B
Why?

Question #5: True
Why?

Question #6: False
Why?

Question #7: D
Why?

Question #8: D
Why?

Question #9: C
Why?

Question #10: D
Why?

* All right, that's enough cheating! Go back to the QUIZ
* Get the latest advice on evaluating SaaS CRM from our expert Alan Winters. Alan has 20 years of experience optimizing call centers and he has answers to all of your questions about SaaS in the call center.
* Visit the call center topic center for the latest news about hosted CRM vendors and case studies of companies that are using the hosted CRM model in the call center.
* Still looking for more information about hosted CRM? Browse our new SaaS CRM Learning Guide, a regularly updated compilation of all the most relevant information about hosted CRM.

This was first published in September 2006

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