How low should you keep the blocking rate in the call center?
SearchCRM.com
a) Less than 1%
b) Less than 10%
c) Above 10%
d) Less than 5%
* Read the answer and more about blocking rate
* Return to the Call Center Metrics School
SearchCRM.com
a) Less than 1%
b) Less than 10%
c) Above 10%
d) Less than 5%
* Read the answer and more about blocking rate
* Return to the Call Center Metrics School
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