a) Less than 1%
b) Less than 10%
c) Above 10%
d) Less than 5%
* Read the answer and more about blocking rate
* Return to the Call Center Metrics School
This was first published in March 2008
Call center VoIP software, Call center agent, Call center manager, On-demand call center, Outsourcing, Software, Speech technology, Self service
ROI, Implementation, Industry news, Strategies, Social CRM, Upgrading CRM, Customer experience management
Mobile sales, Sales force automation, Strategy and effectiveness
Customer loyalty, Email marketing, Internet marketing, Marketing automation technology, Campaign management, Management strategies
Evaluating SaaS, SaaS implementation, SaaS vendors, SaaS market trends, SaaS and cloud costs
Analytics, Data integration, Customer privacy, Data governance, Data quality management
Evaluating CRM, Mobile CRM, Open source CRM, Small business CRM, Vertical CRM software, Salesforce, Microsoft CRM, SAP CRM, Oracle CRM
a) Less than 1%
b) Less than 10%
c) Above 10%
d) Less than 5%
* Read the answer and more about blocking rate
* Return to the Call Center Metrics School
This was first published in March 2008
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