Measuring the number of calls offered at the switch, what is missed?

a) International calls.
b) Local calls.
c) Blocked calls (callers who get a "busy" signal).
d) Calls transferred to remote agents.

* Read the answer and more about number of calls offered
* Return to the Call Center Metrics School

This was first published in March 2008

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: