Measuring the number of calls offered at the switch, what is missed?

Test yourself on the number of calls offered in this question from the Call Center Metrics School quiz.

a) International calls.
b) Local calls.
c) Blocked calls (callers who get a "busy" signal).
d) Calls transferred to remote agents.

* Read the answer and more about number of calls offered
* Return to the Call Center Metrics School

This was first published in March 2008

Dig deeper on Call center agent

Pro+

Features

Enjoy the benefits of Pro+ membership, learn more and join.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

SearchBusinessAnalytics

SearchDataManagement

SearchSAP

SearchOracle

SearchAWS

SearchContentManagement

Close