Voice over Internet Protocol (VoIP) is a call center technology that allows call center agents to make and receive calls using the Internet instead of traditional phone lines. Today, VoIP technology is being deployed in many call centers as organizations look for ways to reduce costs, improve efficiency and employ remote call center agents. Take our VoIP call center technology quiz and find out how much you know about VoIP in the call center.
Test your knowledge of VoIP concepts, the VoIP call center market and VoIP call center software, and then click on "see how you did" for the correct answers and detailed explanations.
Visit our call center VoIP software topic section for more VoIP resources.
This was first published in April 2009