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Organizations across all industries are deploying virtual call centers in an effort to cut costs and improve the customer experience. Now, advances in Voice over Internet Protocol (VoIP) technology and on-demand call center applications have made it even easier for companies to take their call centers "virtual." This quiz will get you up to speed on the virtual call center trend and the call center technologies associated with it.
Find out how much you know about the virtual call center trend, VoIP call center technology and managing remote call center agents, and then click on "see how you did" for the correct answers and detailed explanations.
Once you've taken the quiz, learn about the emergence of the virtual call center in this special report.