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What is the industry standard for service level?

Test yourself on service level in this question from the Call Center Metrics School quiz.

a) 80% of all calls answered within 20 seconds.
b) 75% of calls answered within 10 seconds.
c) 90% of calls answered within 30 seconds.
d) There are no standards.

* Read the answer and more about service level
* Return to the Call Center Metrics School

This was last published in March 2008

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