Which of the following is the least common method of issuing customer satisfaction surveys?

Test yourself on customer satisfaction in this question from the Call Center Metrics School quiz.

a) Automated surveys (IVR) immediately after a call.
b) Door-to-door surveys.
c) Telephone surveys and call backs
d) Mail and email surveys

* Read the answer and more about customer satisfaction
* Return to the Call Center Metrics School

This was last published in March 2008

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