Schools:Call Center Metrics
Forecasted calls-AHT vs. actual calls-AHT
Test your knowledge of forecasted calls vs. actual calls: Quiz <<previous|next>>Quiz:
Why is accurate forecasting important in the call center?
SearchCRM.com
a) Proper forecast leads to proper staffing.
b) It impacts the customer experience.
c) Forecasting directly drives the cost of labor.
d) All of the above.
* Read the answer and more about call center forecasting
* Return to the Call Center Metrics School