CRM ROI

This is the place for CRM ROI advice and tips on measuring return on investment of a CRM project. Find valuable management resources on how to develop an ROI methodology, determine how to calculate ROI for CRM and locate advice on how to plan for a good return with CRM. Also, learn the definition of ROI-related terms like internal rate of return (IRR), net present value (NPV) and payback.


In this topic:

News:

1 - 3 of 20

VIEW ALL News ON CRM ROI

Expert Technical Advice:

1 - 3 of 32

CRM CRM ROI Experts

Paul Greenberg, President, The 56 Group

Paul Baumgartel, Senior Database Administrator and Consultant

  • Paul Baumgartel, Senior Database Administrator and Consultant
  • Ask a Question

Tom Pisello, CEO/President, Alinean

VIEW ALL Expert Technical Advice ON CRM ROI

Reference & Learning:

1 - 3 of 5
  • CRM ROI quiz.

    Quiz - For many years, the return on investment (ROI) from CRM implementations was dissapointing -- at one point, analysts suggested that eight out of 10 projects failed to deliver on ROI promises. Today's reports are more optimistic, and many organizations...

  • Creating a CRM vision: Tips to optimize CRM performance

    Chapter Download - This chapter on performance-driven CRM gives tips on measuring the ROI of CRM and establishing a CRM vision to ensure success after a CRM software implementation.

  • CRM failures: A review of problems and horror stories

    Chapter Download - In this chapter download from "CRM Unplugged," you'll find case studies of CRM failures and find out what businesses did wrong in their implementations.

VIEW ALL Reference & Learning ON CRM ROI

Definitions:

1 - 1 of 1
  • cost center 10 Aug 2006

    Word - A cost center is an organizational department or function that does not produce direct profit and adds to the cost of running a company but that is nevertheless crucial to the organization because it adds to profitability indirectly or fulfills some...

VIEW ALL Definitions ON CRM ROI

See also -Topics Related to ROI: