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How should I be calculating IRR with SAP CRM?
If you are looking for an internal rate of return (IRR) calculator in SAP CRM, you won't find one. But there is a way to develop a way to calculate IRR yourself, according to expert Srini Katta. Ask the Expert
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How should we be measuring customer equity on a balance sheet?
In this tip, Peppers and Rogers offer advice on measuring customer equity and how customer equity fits into the bottom line. Ask the Expert
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Comparing net present value (NPV) and ROI for CRM projects
According to Tom Pisello, two projects can have drastically different advantages shown in net present value (NPV) and ROI. Learn why in this expert tip. Ask the Expert
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CRM failures: A review of problems and horror stories
In this chapter download from "CRM Unplugged," you'll find case studies of CRM failures and find out what businesses did wrong in their implementations. Chapter Download
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cost center
A cost center is an organizational department or function that does not produce direct profit and adds to the cost of running a company but that is nevertheless crucial to the organization because it adds to profitability indirectly or fulfills some ... Definition
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ROI for a CRM analytics implementation
In this tip, Tom Pisello helps a bank manager calculate the ROI for an analytics implementation including data mining tools. Ask the Expert
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Tools to quantify the business value and investment for CRM software
Learn how to quantify the business value and investment for CRM in this expert tip from Tom Pisello. Ask the Expert
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Which CRM vendors have been proven to have a quick ROI?
What's the quickest way to CRM ROI? SaaS is one answer, according to expert Tom Pisello. Ask the Expert
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Comparing ROI for multiple business initiatives
Trying to compare multiple projects requiring different investments? Use this formula from CRM ROI expert Tom Pisello. Ask the Expert
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Adding workforce management tools to ROI calculation
What's the best way to include workforce management tools in calculation for ROI? Read advice from ROI guru Tom Pisello here. Ask the Expert