CRM ROI

Ask the Expert - Trying to measure ROI for workforce management (WFM)? Read expert advice on the benefits of WFM, including more accurate forecasts and scheduling, resulting in better match of resources to workload.

Ask the Expert - Read Tom Pisello's advice on calculating risks and measuring return on CRM, including advice on IRR and NPV in this tip.

Ask the Expert - In this tip, learn how to measure the ROI of a CRM upgrade and how to analyze net tangible benefits, intangible benefits and risk.

Ask the Expert - Looking for a definition of IRR and ROI? Read advice from ROI expert Tom Pisello on how these two different metrics can be used to measure ROI for a CRM project.

Ask the Expert - If you are looking for an internal rate of return (IRR) calculator in SAP CRM, you won't find one. But there is a way to develop a way to calculate IRR yourself, according to expert Srini Katta.

Ask the Expert - In this tip, Peppers and Rogers offer advice on measuring customer equity and how customer equity fits into the bottom line.

Ask the Expert - According to Tom Pisello, two projects can have drastically different advantages shown in net present value (NPV) and ROI. Learn why in this expert tip.

Ask the Expert - One reader asked Tom Pisello how to measure the return on investment (ROI) of a customer loyalty program. Read his advice here.

Ask the Expert - What method -- internal rate of return (IRR), net present value (NPV) or payback -- is the best method to use for capital budgeting purposes? Read advice here.

Ask the Expert - Looking for Microsoft CRM pricing information or an ROI analysis for Microsoft Dynamics CRM? Richard Smith offers advice in this tip.