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CRM analytics and business intelligence News
April 14, 2017
By partnering, two tech giants are able to fill the gaps they have in their customer experience platform.
March 30, 2017
SAP Labs director Seema Thomas discusses how big data infuses mature technologies -- such as AI, CRM and IoT -- with cutting-edge insights to drive better sales
January 24, 2017
Automation and notification processes are increasingly being left to chatbots, providing employees with clearer project updates and leading to less monotony.
January 03, 2017
Predictive analytics, voice-activated devices and artificial intelligence will take shape as significant technology trends in 2017. Some still await further maturity.
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A passenger name record (PNR) is a collection of data pertaining to an individual air traveler or a group of individuals travelling together. Airlines use PNRs for management of customer data, security and customer valuation and may share that data ... Continue Reading
A sales forecast is a projection of achievable revenue. The terms sales forecast and sales budgets are sometimes used as synonyms, but budgets are projected before the fiscal year begins and forecasts take place once the fiscal year is underway. Continue Reading
Customer service is arguably as important as sales in the enterprise when it comes to maintaining and expanding the business; here's how analytics can help. Continue Reading
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WebRTC can offer businesses contextual information when communicating inside and outside their organizations. Learn how WebRTC communication provides context for users. Continue Reading
Enough data and organizational hurdles are among the reasons businesses fall short when using artificial intelligence tools in their processes. Continue Reading
As the amount of data grows exponentially and computing power strengthens, now is the time for business applications to get a boost from artificial intelligence. Continue Reading
Manage CRM analytics and business intelligence
Learn to apply best practices and optimize your operations.
Innovation driven by data analytics is important, not only to companies, but also to dogs waiting to be adopted in shelters. SAS best practices consultant Jill Dyché explains why. Continue Reading
Marketing is second only to sales in terms of analytics application -- and it's where the odds of business success can most effectively be changed for the better. Continue Reading
Microsoft Cognitive Services has a new array of APIs to make it easier to scan text, video and audio data and to bring intelligence to a variety of mediums. Continue Reading
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Is Microsoft Dynamics 365's role in the enterprise marketplace actually beneficial for users? Expert Brent Leary discusses Microsoft's upcoming product. Continue Reading
Here's a step-by-step guide on how to connect Power BI with SharePoint team sites without uploading files, allowing you to export and analyze data much more seamlessly. Continue Reading
BI tools can be very beneficial to an organization by delivering helpful insights, but common mistakes frequently derail their effectiveness and render them useless. Continue Reading