CRM analytics and business intelligence News
July 01, 2015
While malls are dying, lifestyle centers could signal the next chapter for retail -- aided by mobile technologies.
June 15, 2015
Sales intelligence is making brainiacs out of sales reps. As companies look for ways to capture the attention of customers new and old, many are turning to analytics tools and data to help seal the deal.
Some use data to shape sales ...
June 08, 2015
A handful of companies are giving reps analytics tools to chase down promising leads, diagnose sales performance and forecast business opportunities.
May 28, 2015
Salesforce is getting more involved in big data analytics, with new partnerships that open up its cloud-based Wave analytics technology to Hadoop and other big data systems.
CRM analytics and business intelligence Get Started
Bring yourself up to speed with our introductory content
All organizations use business metrics in order to monitor, track and quantify the state of their internal and external processes. Continue Reading
As companies use a CRM system in the wild, they need to be able to make tweaks, and those changes need to be well-documented. Continue Reading
Customer segmentation enables companies to accurately target tailored marketing messages to customers who are most likely to buy their products. Continue Reading
Evaluate CRM analytics and business intelligence Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Six months after its launch, Salesforce Wave, or Analytics Cloud, may not be delivering on its high post-Dreamforce expectations. Continue Reading
Generic messages to customers and prospects are losing their effectiveness. Today, tailoring interactions to individuals is crucial to make the sale. Continue Reading
Companies miss the boat in building an omnichannel customer experience if they focus first on technology. They need to start with business objectives. Continue Reading
Product ReviewsPowered by IT Central Station
Despite the drawbacks, the incorporation of Java-based customization framework has improved my customers' systems.Powered by IT Central Station
It is a great product for your workflow, with seamless integration processes (batch, real time and near real), availability of exhaustive...Continue Reading
The use of an EID as unique identifier needs improvement, but the historical data records are valuable.Powered by IT Central Station
Valuable Features: Historical data recording Linking capabilities • Improvements to My Organization: The ability to auto-linking multiple...Continue Reading
Powered by IT Central Station
Valuable Features: Overall product management, flexibility, intuitiveness and governance. • Room for Improvement: Workflow & UI • Use...Continue Reading
Manage CRM analytics and business intelligence
Learn to apply best practices and optimize your operations.
Increasingly, companies have turned to video for customer service, product demos and branding. But they need to measure success with video metrics. Continue Reading
Sales teams have a basic but ever-challenging task: Sell stuff and make money for the company. But they can't do that without proper insight into the business. Continue Reading
A startup that launched to great fanfare and venture capital attention started to crumble less than two years later. How did the CEO pick up the pieces? Continue Reading
Problem Solve CRM analytics and business intelligence Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Kelly Roofing turned to Microsoft Dynamics to increase communications among salespeople and the back office -- and improve customer service. Continue Reading
As companies strive for a 360-degree view of their customers, mastering big data can help make sense of consumer interactions. Continue Reading
Location-based technologies like personalization are yielding valuable consumer data, but companies need to be careful stewards of the information. Continue Reading