New & Notable
CRM analytics and business intelligence News
August 15, 2014
In the era of multichannel retail, companies are struggling with customer data management, inventory fulfillment and more.
May 28, 2014
IoT enables companies to gather data in real time, but IoT is still slow to mature given the absence of a common architecture, say experts.
May 27, 2014
Companies need to take a data-driven approach to marketing, sales and product development to stay ahead of the customer empowerment curve.
March 31, 2014
Analyzing feedback on customer experiences can help companies ensure they treat customers like royalty, said participants in a panel discussion.
CRM analytics and business intelligence Get Started
Bring yourself up to speed with our introductory content
Wearable computing can gather data that gets crunched in real time with a device as small as a USB stick. But wearables are mostly single-purpose. Continue Reading
Net Promoter Score (NPS) is a metric for assessing customer loyalty. The company just has to ask their customers one simple question: “How likely is it that you would recommend us to a friend or colleague?” Continue Reading
In a podcast, consultant David Loshin explores the potential benefits and challenges of mixing self-service BI tools and customer relationship management processes. Continue Reading
Evaluate CRM analytics and business intelligence Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
When viewed in isolation, customer service metrics like first-call resolution are misleading. Customer service effectiveness matters most. Continue Reading
An emotions analytics vendor says it can diagnose human emotions and identify a speaker's complex emotional state in settings like call centers. Continue Reading
The field of content analytics is blossoming, enabling companies to retrieve data faster and gain actionable insights. But there's still work to do. Continue Reading
Manage CRM analytics and business intelligence
Learn to apply best practices and optimize your operations.
Companies need to make it worth customers' while to supply their customer data. Continue Reading
Native mobile applications can boost speed and accuracy for data capture methods in fields like healthcare, says an application developer. Continue Reading
Social media monitoring tools unlock powerful data about customers and products. But market fragmentation requires buyers to try before they buy. Continue Reading
Problem Solve CRM analytics and business intelligence Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Most data professionals say that clean data is important for effective data analysis. So, why do data scientists want to work with dirty data? Continue Reading
When companies abuse customer data, they abuse the customer relationship. Manage customer data as carefully as you would your own corporate data. Continue Reading
These six must-haves in CRM data analytics applications get you closer to customers through behavioral insight. Continue Reading