CRM / Call Center Topics:
CRM analytics and business intelligence
Use the CRM analytics and business intelligence resources to design a CRM and BI analytics strategy in your organization. Find information on new CRM analytics and reporting tools from CRM vendors like Oracle and Microsoft. Learn how to use customer data effectively and how to take advantage of analytics on a tight budget. Discover how forward-thinking organizations are using BI and analytics for decision making and customer intelligence. Learn how predictive analytics are the first step in toward customer centricity.
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How to foster an innovative workplace organizational culture
Answer - Read about how to make a more customer-centered and innovative workplace organizational culture, with tips on collaboration, education and the voice of the customer.
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Tips for using analytical tools to take action on customer data
Tip - When used effectively, customer data can provide decision-making support, increase profits and provide a competitive advantage. Find out how to use analytics tools to leverage customer information.
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Analyzing and influencing customer behavior to create customer value
Ask the Expert - Get tips for analyzing and influencing customer behavior in order to improve the customer experience.
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Addressing technology reporting and performance problems in non-profit organization
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Download chapters from business intelligence books
Tip - Choose from a variety of BI-specific titles.
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Fan traps in business intelligence, Part 2: Oracle Discoverer
Tip - Here we discuss the automated resolution for "fan traps."
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Analytical CRM: An extension of BI?
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Attitude and ROI
Tip - A positive attitude is essential to the success of any business intelligence project.
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CRM analytics: Using customer data effectively
Tip - This tip explains CRM analytics technology and how to use customer data for effective analysis.
Comprehensive customizable CRM, Web analytics CRM and Open Source CRM.