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More data makes CRM data management harder, but still doable
According to Salesforce.com, about 70% of CRM data “goes bad,” or becomes obsolete, annually. Find out the truth behind this statistic, and strategies companies can use to keep data up to date. Ask the Expert
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The benefits of real-time speech analytics
Real-time speech analytics is in its early stages. What are the benefits and drawbacks of integrating this new technology in your contact center? Ask the Expert
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The pros and cons of real-time speech analytics to monitor agents
Expert Lori Bocklund weighs in on using real-time speech analytics to monitor your agents. Ask the Expert
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Using a customer segmentation strategy for better customer retention
Find out the best way to use a customer segmentation strategy to design a retention model that allows you to hold onto current customers and provide good customer service. Answer
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Analyzing and influencing customer behavior to create customer value
Get tips for analyzing and influencing customer behavior in order to improve the customer experience. Ask the Expert
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New to BI, need to develop a data warehouse
A telecommunications company gets started with a data warehouse project. Ask the Expert
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BPM and business intelligence
Does business performance management (BPM) impact a business intelligence project -- or is it just another buzzword? Read advice on BI and BPM from a business intelligence expert in this tip. Ask the Expert
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Data modeling: Entity relationship (E-R) vs. dimensional data models
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Call center analytics on a tight budget
Looking for a simple call center analytics solution to target prospects on a tight budget? Lori Bocklund provides some analytics advice in this expert tip. Ask the Expert
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Designing star schema for BI
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