CRM / Call Center Topics:
CRM analytics and business intelligence
Use the CRM analytics and business intelligence resources to design a CRM and BI analytics strategy in your organization. Find information on new CRM analytics and reporting tools from CRM vendors like Oracle and Microsoft. Learn how to use customer data effectively and how to take advantage of analytics on a tight budget. Discover how forward-thinking organizations are using BI and analytics for decision making and customer intelligence. Learn how predictive analytics are the first step in toward customer centricity.
-
BT taps open source BI, homegrown DW for customer data
SearchDataManagement.com
|
23 Oct 2009
News - Telecommunications giant British Telecom built its own data warehouse from the ground up, then added open source software from JasperSoft to unlock customer data.
-
Text analytics software, net promoter score helps JetBlue take off with customer service
04 Jun 2009
Article - A flood of emails that followed the Valentine's Day ice storm of 2007 demonstrated the need for -- and the power of -- text analytics software for JetBlue.
-
Gartner: Evaluating Web analytics faces new challenges
09 Sep 2008
Article - Mobile phones and browsers with "privacy mode" are creating challenges for buyers evaluating Web analytics technology. Gartner offered some advice and best practices at its CRM summit.
-
Smartphones changing the face of Web analytics
31 Jul 2008
Article - As more and more users access websites via mobile devices, marketers and Web designers need to adjust their metrics and analysis.
-
Text analytics fueling Voice of the Customer programs
17 Jun 2008
Article - Charles Schwab has begun using text analytics to mine its customer feedback. The maturation of text analytics is fueling these Voice of the Customer programs, experts say.
-
Text analytics the key to customer service for hospitality firm
25 Mar 2008
Article - Gaylord Entertainment is using on-demand text analytics to filter customer feedback and improve its business processes and customer service.
-
Predictive analytics the first step to customer centricity for Bon-Ton
15 Feb 2007
Article - Hoping to gain a better understanding of its customers at a local level, the Bon-Ton Stores has deployed predictive analytics from SPSS.
-
Microsoft adds analytics to CRM
14 Feb 2007
Article - Microsoft is now offering a free analytics package for CRM based on BI technology from SQL Server, Business Scorecard Manager and Excel.
-
Oracle launches five new products
31 Jan 2007
Article - Oracle today detailed enhancements to five of its products at once, upgrading Siebel, PeopleSoft, JD Edwards and the E-Business Suite as part of its Applications Unlimited program.
-
CRM analytics: Pitney Bowes shares the secrets of its success
26 Oct 2006
Article - Pitney Bowes knows Siebel. It's been through multiple deployments. Its data warehouse chief gave some tips on deploying Siebel Analytics at OpenWorld.
Comprehensive customizable CRM, Customer Segmentation CRM and Open Source CRM.