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CRM analytics and business intelligence

How to choose the right CRM platform for analytics

Despite privacy and security issues, CRM platforms for analytics allow organizations to use customer data efficiently and make smarter decisions.
Hope on the horizon for analyzing social data

The use of connections in topological data analysis may help the crunching of social media data, according to consultant Denis Pombraint.
ROI concerns impede companies' use of social analytics

There might be a lot of buzz around social media analytics, but businesses have yet to invest or implement, according to a new TDWI survey.
Desktop analytics offers insights into the call center

Expert Donna Fluss says companies should consider a new type of analytics -- desktop analytics -- to accurately provide feedback on the contact center and the back office.

CRM analytics and business intelligence

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CRM analytics gets you closer to the customer

Successful analysis provides a complete view of the customer, using quantitative analysis. Tip
Preparing for data mining

Now that you've got your warehouse, what work needs to be done to prepare the data for mining and business intelligence? Tip
Data mining and intrusion analysis

Do data mining and network security have anything in common? Surprisingly, yes. Find out more here. Tip
Data Warehouse

Tip
Active vs. passive analysis

OLAP systems and multidimensional databases are becoming more common, creating new challenges for analysts and users. Tip
Measuring performance

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Business Analytics
Data Management
SAP
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Content Management

Business Analytics
- In-memory analytics tools pack potential big data punch
  
  The faster analytics performance spurred by in-memory technology can help companies capitalize on big data, but there are barriers to be aware of.
- Marketing and advertising remain sweet spots for big data technology
  
  Marketing and advertising are the sweet spots for big data, but those who serve up marketing insights and ad space will need to evolve to survive.
- Strategies for de-cluttering business intelligence dashboard designs
  
  Expert Brian Jordan shows business intelligence managers how to avoid developing dashboards that overwhelm business users with too much information.
Data Management
- New BI stack tackles data load at Boston Children's Hospital
  
  Boston Children's Hospital upgraded its business intelligence architecture to boost enterprise reporting, a move that also required retraining users.
- Expanded Hadoop use cases will drive need for new enterprise features
  
  With user interest rising, Hadoop vendors are trying to pave a path to higher adoption with add-ons that target issues holding the technology back.
- Jim Goodnight on SAS in-memory analytics and the data scientist
  
  A podcast Q&A with SAS execs Jim Goodnight and Jim Davis looks at big data enablers, including in-memory analytics, and the role of data scientists.
SAP
- SAP social collaboration strategy grinds forward with SAP JAM
  
  SAP Jam is an improvement over SAP StreamWork in terms of integration with business processes, but questions still remain over its viability, William Newman writes.
- Analyst Jon Reed on SAP SapphireNow 2013, SAP Fiori
  
  Analyst Jon Reed gives his take on SAP Fiori, a collection of apps intended to cover a wide range of business processes as simply and efficiently as possible.
- Ariba Network announces QuickBooks integration
  
  At its annual conference, Ariba announced a new tool by partner Dell Boomi that lets small businesses integrate their QuickBooks accounting with the Ariba Network.
Oracle
- Script writing rules for Oracle Hyperion Financial Management
  
  Accountants hate having to play with scripts. In this tip, TopDown Consulting explains how to build script rules so that accountants don't have to.
- Domain-specific Oracle master data management
  
  Oracle master data management products are starting to merge various data management hubs, which is a help in particular vertical industries.
- Privileged user management a must for DBAs
  
  Trust, but verify. Ronald Reagan made it popular, and it's certainly relevant for DBAs in today's consolidated, virtualized IT world.
DataManagement UK
- Big data roundtable webcast: gaining value from big data
  
  Roundtable discussion on business value of big data, chaired by Brian McKenna, Editor, SearchDataManagementUK, and featuring Mike Ferguson, Roxane Edjlali (Gartner), Joshua LeCure (GlaxoSmithKline).
- 2012 training courses: BI, data management, data warehousing
  
  Find out where to hone your business intelligence, data management and data warehouse skills with this list of training courses for 2012.
- Poor data quality: what is dirty data costing UK organisations?
  
  Poor data quality can have serious financial consequences for businesses. Read about the current state of data quality management at UK companies, including dirty data problems.
Content Management
- Get 'em ready: Tips for planning a SharePoint 2013 training program
  
  SharePoint is a complex application. But training business users for an upgrade to SharePoint 2013 doesn't have to be a daunting task for IT teams.
- The organization of the future: Not just hybrid IT, but hybrid people
  
  The adoption of hybrid IT approaches creates a need for executives who can both formulate business objectives and assess IT requirements.
- SharePoint technology feels growing pains as 2013 release arrives
  
  SharePoint 2013 adds new features to the collaboration software. But it comes at a time when SharePoint's value is being questioned in some quarters.

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