CRM and marketing

CRM and marketing News

View All News

CRM and marketing Get Started

Bring yourself up to speed with our introductory content

  • churn rate

    Churn rate is a measure of the number of customers or employees who leave a company during a given period. It can also refer to the amount of revenue lost as a result of the departures. Continue Reading

  • Top five benefits of speech analytics tools for contact centers

    Learn the top benefits of speech analytics technology for contact centers, and how speech analytics tools can lead to a better customer experience. Continue Reading

  • passenger name record (PNR)

    A passenger name record (PNR) is a collection of data pertaining to an individual air traveler or a group of individuals travelling together. Airlines use PNRs for management of customer data, security and customer valuation and may share that data ... Continue Reading

View All Get Started

Evaluate CRM and marketing Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

View All Evaluate

Manage CRM and marketing

Learn to apply best practices and optimize your operations.

View All Manage

Problem Solve CRM and marketing Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

View All Problem Solve