By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
CRM artificial intelligence News
November 09, 2017
Salesforce's Analytics Cloud general manager, Ketan Karkhanis, discusses how artificial intelligence revolutionizes customer analytics and more.
November 03, 2017
The Dreamforce 2017 conference took place in San Francisco on Nov. 6-9.
October 13, 2017
The focus at the recent HubSpot conference turned to the marketing potential of AI-powered chatbots engaging customers. This Pipeline Podcast looks back at Inbound.
September 26, 2017
Microsoft CEO Satya Nadella kicks off Microsoft Ignite with talk of future products, use cases for AI and continued bundling of Microsoft products.
CRM artificial intelligence Get Started
Bring yourself up to speed with our introductory content
A digital assistant is an application program that can understand natural human language and complete electronic tasks for the end user. Continue Reading
Think before you act on artificial intelligence technologies to ensure that your efforts to become a "cognitive business" lead you in the right direction. Continue Reading
You might just now be reading about sentiment analysis tools for social media, yet software implementation promises deeper customer insights that drive sales and marketing. Continue Reading
Evaluate CRM artificial intelligence Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
The advent of AI and chatbots for customer service does not signal the end of contact-center agents. Learn why agents and chatbots can work together to create better customer service. Continue Reading
In this video Q&A, Pegasystems VP Jeff Nicholson discusses how large companies budget for AI pilots, choose clouds and figure out which customer service channels to support. Continue Reading
AI, analytics and machine learning -- once separate technologies -- are now integrating into powerful new combinations for customer retention and service. Continue Reading
Manage CRM artificial intelligence
Learn to apply best practices and optimize your operations.
Adding artificial intelligence to lead scoring can help companies increase sales by better prioritizing customers and aligning sales messaging and resources with clients. Continue Reading
Integrating AI technologies into CRM platforms is beginning to pay off for sales teams as they start to see the benefits of predictive lead scoring. Continue Reading
As companies enjoy the benefits that automation and AI algorithms bring to next-generation CRM, leaders must closely examine the legal and customer retention ramifications. Continue Reading
Problem Solve CRM artificial intelligence Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Azumi Mobile, a smartphone manufacturer, takes advantage of software from DeviceBits to merge AI, machine learning and predictive analytics to overhaul its customer experience journey. Continue Reading