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CRM artificial intelligence News
August 15, 2017
Artificial intelligence products are the future and many tech vendors are AI washing to trick potential customers into thinking they're buying leading-edge software.
July 31, 2017
Think before you act on artificial intelligence technologies to ensure that your efforts to become a "cognitive business" lead you in the right direction.
July 14, 2017
Content management systems from OpenText and others offer artificial intelligence, but it isn't plug and play; AI requires human intelligence to tune and maintain algorithms.
June 07, 2017
Customer contact channels offer many potential touchpoints, but customers don't want to hear from you that often. Three executives share strategies for balanced customer contacts.
CRM artificial intelligence Get Started
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You might just now be reading about sentiment analysis tools for social media, yet software implementation promises deeper customer insights that drive sales and marketing. Continue Reading
Evaluate CRM artificial intelligence Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
The advent of AI and chatbots for customer service does not signal the end of contact-center agents. Learn why agents and chatbots can work together to create better customer service. Continue Reading
In this video Q&A, Pegasystems VP Jeff Nicholson discusses how large companies budget for AI pilots, choose clouds and figure out which customer service channels to support. Continue Reading
AI, analytics and machine learning -- once separate technologies -- are now integrating into powerful new combinations for customer retention and service. Continue Reading
Manage CRM artificial intelligence
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As companies enjoy the benefits that automation and AI algorithms bring to next-generation CRM, leaders must closely examine the legal and customer retention ramifications. Continue Reading
Siri, home voice assistants, we're talking to you. We discuss how companies are using the voice channel for CRM in these early adoption days. Continue Reading
Artificial intelligence is a grossly misunderstood technology, thanks to the sinister characters portrayed in science-fiction books and films as menacing robots and self-possessed toaster ovens. More recently, AI in its various forms -- machine ... Continue Reading
Problem Solve CRM artificial intelligence Issues
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Azumi Mobile, a smartphone manufacturer, takes advantage of software from DeviceBits to merge AI, machine learning and predictive analytics to overhaul its customer experience journey. Continue Reading