New & Notable
CRM implementation News
April 19, 2013
SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
May 21, 2012
CIAC certification now includes testing on the use of social media in call centers.
March 07, 2012
When it came time to mobilize its CRM service application, Shred-it chose Sky Technologies, a niche mobility vendor that specializes in SAP applications.
February 09, 2012
The Boston Red Sox spent seven years searching for a CRM system to handle ticketing and fan engagement before selecting a custom version of Microsoft CRM.
CRM implementation Get Started
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Geneva Stephens is a senior manager of sales operations at AT&T, where she is responsible for implementing Salesforce.com. Continue Reading
In devising and implementing a social CRM strategy, companies need to look within and make sure their company culture is set up for success before the first tweet is posted. Continue Reading
This guide provides an at-a-glance look at Oracle, SAP, Microsoft and Salesforce.com’s user interfaces for their mobile client, Outlook integration and sales dashboards. Continue Reading
Evaluate CRM implementation Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Let's get straight the differences between hosted contact centers and on-premises facilities. What are the pros and cons of each model? Continue Reading
When a small business decides it needs CRM software, what are the potential pitfalls? Continue Reading
With ERP finally moving to the cloud, companies are looking for ways to integrate their existing cloud CRM applications with cloud ERP. Before starting on an integration project, learn how to make the business case for integrating cloud CRM ... Continue Reading
Manage CRM implementation
Learn to apply best practices and optimize your operations.
Social media users and IT consultants hold the keys to launching an effective social CRM strategy. Readers will find expert insight on how to best maximize a marketing message in a sea of social media in this chapter of our e-book, Improving the ... Continue Reading
Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies. Continue Reading
This excerpt from The Customer Experience Edge examines the four essentials of customer experience management, why customer engagement is important and how to put them into action. Continue Reading
Problem Solve CRM implementation Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Real-time speech analytics is in its early stages. What are the benefits and drawbacks of integrating this new technology in your contact center? Continue Reading
Make customer experience management a central piece of corporate strategy instead of treating it like an optional plan. Continue Reading
Expert Denis Pombriant encourages companies to experiment with free software to get started with social listening. Continue Reading