CRM implementation

• Siemens’ long journey to CRM: Custom to SAP to Oracle and more 20 Oct 2009

  News - At one point, Siemens had 500 CRM systems across the company. It has tried custom development, SAP and now Oracle CRM in an attempt to standardize.

• Oracle CRM veterans offer a few innovative deployment tips Voices of CRM  |  12 Oct 2009

  Blog - Presenters at Oracle OpenWorld offered up a few innovative tips for ensuring a successful CRM implementation.

• SaaS CRM integration programs require business involvement, not just IT 27 Aug 2009

  Article - SaaS CRM was brought into many companies by sales divisions circumventing IT. But if they want integration with other systems, IT can't help without business input, experts say.

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• How to ensure CRM implementation success

  Answer - Find out what taking on a new on-premise or SaaS CRM product entails, and what the benchmarks and best practices are for a CRM implementation success.

• Weighing benefits, risks of upgrading Oracle CRM in a down economy

  Ask the Expert - What are the risks of upgrading Oracle CRM in a down economy? Read risk assessment tips from Forrester Research and help determine how long it will take to get ROI from an Oracle CRM upgrade.

• Microsoft CRM performance issues and possible solutions

  Ask the Expert - Get help debugging Microsoft CRM performance issues and get tips for dealing with slow screen load times in Dynamics CRM 4.0 in this expert Q&A.

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• SearchCRM.com at Microsoft Convergence 2009

  Video - Microsoft held its annual Convergence conference last week and SearchCRM.com was there, asking attendees about their CRM plans for 2009.

  
• CRM is not dead

  Video - In this video from the Gartner CRM Summit, Scott Nelson, an analyst with Gartner, explains CRM's past and its promise for the future.

  

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• Beginning a Salesforce.com CRM or SFA project

  Chapter Download - A key success factor for any CRM or or sales force automation (SFA) project is making sure to plan out the project ahead of time. This chapter explains the requirements, schedules and costs that are involved in completing a Salesforce.com project...

• Creating a Salesforce.com CRM business case

  Chapter Download - This chapter excerpt outlines steps for building a Salesforce.com CRM business case. Estimating costs is a big part of this process. Learn about the three main cost areas: procurement, implementation, and ongoing user expenses and get tips for managing...

• Developing a CRM implementation schedule

  Chapter Download - Get tips for developing a CRM implementation schedule and setting executive expectations for your CRM or SFA project in this chapter excerpt. Also, learn some rules to follow if you're thinking about outsourcing some aspects of your CRM project...

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• 60 TB of Savings in 4 Days: EMC IT’s Informatica Data Archive Proof of Concept Published by: EMC Corporation | 19 Nov 2009

  White Paper - This paper illustrates the ability to reduce the data growth challenge seen with EMC’s Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization.

• Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies Published by: Pivotal CRM, a CDC Software solution | 18 Nov 2009

  Podcast - This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.

• Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth Published by: Sun Microsystems, Inc. | 16 Nov 2009

  Product Literature - Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.

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• Five lessons learned from successful CRM-ERP integration projects

  Podcasts - Get help building a successful CRM-ERP integration project in this podcast. Learn the importance of setting integration goals for your project ahead of time.

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• skill-based routing 07 Jun 2007

  Word - Skill-based routing (SBR) is a component of automatic call distributor (ACD) systems that filters and directs incoming inquiries to call center agents with the most applicable skill sets.

• service assurance 30 Jan 2007

  Word - Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management solutions in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that...

• collaborative CRM 29 Nov 2003

  Word

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