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CRM implementation News
October 01, 2015
A year after its release, Salesforce Lightning is beneficial to business users -- but we talk to a Salesforce admin who discusses what still needs work.
May 22, 2015
At the ICMI Contact Center Expo, users were interested in how to make their centers more efficient while serving customers in whatever channel they choose.
November 18, 2014
Beacons can potentially enhance the in-store customer experience, but there's no one-size-fits-all blueprint that retailers and brands can follow.
November 11, 2014
Saddled with ancient ERP and CRM systems, one company took the leap and implemented an all-in-one system.
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While many enterprises ought to explore their own WebRTC use cases, contact centers are leading the way in adoption of the browser-based technology. Continue Reading
As companies use a CRM system in the wild, they need to be able to make tweaks, and those changes need to be well-documented. Continue Reading
Implementation is the execution of any idea, model, or method; in IT, it refers to the process of setting up new software or hardware after a purchase is made. Continue Reading
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The Act-On marketing automation platform provides SMBs with a number of tools to help them reach their sales and marketing goals, and enhance their customer engagement strategy. Continue Reading
Companies that want to take advantage of the Internet of Things need to put customers at the center of their strategies to deliver on their expectations. Continue Reading
While companies often rely on IT outsourcing to reduce costs, there are better reasons to farm out IT management. Continue Reading
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CRM systems abound with different functionality and features in today's market. But is that a blessing or a curse for CRM buyers? Continue Reading
By untethering applications from a company's servers or an employee's individual desktop, cloud computing has enabled workers to collaborate in new and more efficient ways. Continue Reading
Workforce management software can help contact centers run more efficiently, but it's not a panacea for cost savings. Continue Reading
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Let's get straight the differences between hosted contact centers and on-premises facilities. What are the pros and cons of each model? Continue Reading
Real-time speech analytics is in its early stages. What are the benefits and drawbacks of integrating this new technology in your contact center? Continue Reading
Make customer experience management a central piece of corporate strategy instead of treating it like an optional plan. Continue Reading