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CRM implementation News
April 12, 2016
Fenway Park Events sells outings at Fenway -- but without a CRM system, sales and service were working at cross-purposes.
October 01, 2015
A year after its release, Salesforce Lightning is beneficial to business users -- but we talk to a Salesforce admin who discusses what still needs work.
May 22, 2015
At the ICMI Contact Center Expo, users were interested in how to make their centers more efficient while serving customers in whatever channel they choose.
November 18, 2014
Beacons can potentially enhance the in-store customer experience, but there's no one-size-fits-all blueprint that retailers and brands can follow.
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Microsoft Dynamics CRM software is a customer relationship management package available in the cloud and on premises. Continue Reading
While many enterprises ought to explore their own WebRTC use cases, contact centers are leading the way in adoption of the browser-based technology. Continue Reading
As companies use a CRM system in the wild, they need to be able to make tweaks, and those changes need to be well-documented. Continue Reading
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The Act-On marketing automation platform provides SMBs with a number of tools to help them reach their sales and marketing goals, and enhance their customer engagement strategy. Continue Reading
Companies that want to take advantage of the Internet of Things need to put customers at the center of their strategies to deliver on their expectations. Continue Reading
While companies often rely on IT outsourcing to reduce costs, there are better reasons to farm out IT management. Continue Reading
Manage CRM implementation
Learn to apply best practices and optimize your operations.
Don't get blindsided by the release management process. Protect users and your CRM from the unintended consequences of unanticipated changes. Continue Reading
CRM systems abound with different functionality and features in today's market. But is that a blessing or a curse for CRM buyers? Continue Reading
By untethering applications from a company's servers or an employee's individual desktop, cloud computing has enabled workers to collaborate in new and more efficient ways. Continue Reading
Problem Solve CRM implementation Issues
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Let's get straight the differences between hosted contact centers and on-premises facilities. What are the pros and cons of each model? Continue Reading
Real-time speech analytics is in its early stages. What are the benefits and drawbacks of integrating this new technology in your contact center? Continue Reading
Make customer experience management a central piece of corporate strategy instead of treating it like an optional plan. Continue Reading