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SugarCon offers guidelines for social CRM success

SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
CIO hopes CRM techniques will give muscle to Bally

Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies.
SAP introduces HANA-driven CRM deployment

SAP has tied its HANA in-memory database to its CRM software. Analyst Denis Pombriant hoped the offering would focus more on connections and less on speed.
New call center certification targets social media

CIAC certification now includes testing on the use of social media in call centers.

CRM implementation

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Testing a CRM system

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CoolSavings.com gives the gift of personalization

As online and offline retailers gear up for a holiday season filled with uncertainty, CoolSavings.com is hoping that its homegrown personalization tools will give its retail advertisers the boost they seek. Article
CRM implementation framework

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Interface's relationship intelligence suits law firm

Interface's relationship intelligence suits law firm Tip
CRM language tools speak to native-tongue issues

Swedish car maker Volvo counts itself among the early adopters of CRM language tools that can help them reach customers and employees around the world in their native tongue. Article
Why do some CRM projects fail?

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To index or not to index, that is the question

To index or not to index, that is the question Article
'Customer dissatisfaction is staggering,' CRM study finds

A new study that finds widespread disenchantment with CRM is a stinging indictment of how most vendors go about the business of creating, selling and installing CRM systems. Article
Customizing Onyx products

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Windows 2000 Datacenter Server certification

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