CRM / Call Center Topics:
CRM implementation
The CRM implementation topic section offers comprehensive resources for those preparing for CRM deployment or those in the process of implementing CRM. If you're preparing for an implementation, learn the advantages and disadvantages of CRM technology options and read valuable expert advice to help you formulate a CRM implementation plan, including performing a systems audit. Learn best practices for integration between CRM and ERP or CRM integration for legacy systems. Read news and advice for vertical-specific implementations and hybrid implementations utilizing both on-demand and on-premise CRM. If you're currently implementing CRM technology or you already have, read news, white papers and case studies of successful CRM application implementations and how to get the most from CRM.
Must read
- Open source CRM tutorial Learning Guide - Get an overview of open source CRM software and learn about the advantages and disadvantages of open source software and the open source business model.
- Integrating CRM packages Ask the Expert
- Using ACT!, looking for a new solution Ask the Expert
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How to ensure CRM implementation success
Answer - Find out what taking on a new on-premise or SaaS CRM product entails, and what the benchmarks and best practices are for a CRM implementation success.
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Weighing benefits, risks of upgrading Oracle CRM in a down economy
Ask the Expert - What are the risks of upgrading Oracle CRM in a down economy? Read risk assessment tips from Forrester Research and help determine how long it will take to get ROI from an Oracle CRM upgrade.
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Microsoft CRM performance issues and possible solutions
Ask the Expert - Get help debugging Microsoft CRM performance issues and get tips for dealing with slow screen load times in Dynamics CRM 4.0 in this expert Q&A.
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The pros and cons of developing CRM in-house
Ask the Expert - Discover the pros and cons of developing CRM in-house in this expert tip. Learn which type of company would benefit from a CRM system developed in-house.
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Tips and best practices for implementing open source CRM
Ask the Expert - When implementing open source CRM, pay attention to budget and functionality, as well as other CRM implementation best practices, says expert Richard Boardman.
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Four steps for an effective mobile CRM implementation
Tip - Implementing mobile CRM applications on mobile devices doesn't have to be challenging. Follow these four steps from a CRM implementation expert and discover how to overcome integration challenges.
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Benefits of ERP-CRM integration
Tip - There are tremendous benefits of ERP-CRM integration, but many organizations struggle with integration because of workarounds and customizations. Learn five tips from the experts to help ease integration pains.
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CRM application integration using Web services
Tip - More and more organizations are turning to Web services to help ease application integration pains. In fact, when it comes to integrating new and legacy CRM applications, Web services can be a cost-effective and valuable solution.
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CRM failure: The top six reasons CRM programs fail
Ask the Expert - Lior Arussy gives the top six reasons CRM programs fail in this expert tip.
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Technology requirements for a Dynamics CRM installation
Ask the Expert - Expert Richard Smith discusses the key technologies required for a Dynamics CRM installation.