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SugarCon offers guidelines for social CRM success

SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
CIO hopes CRM techniques will give muscle to Bally

Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies.
SAP introduces HANA-driven CRM deployment

SAP has tied its HANA in-memory database to its CRM software. Analyst Denis Pombriant hoped the offering would focus more on connections and less on speed.
New call center certification targets social media

CIAC certification now includes testing on the use of social media in call centers.

CRM implementation

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CRM integration with a legacy system is not easy, regardless of vendor

Integration between CRM and a legacy system can be difficult even if you're using the same vendor, Paul Greenberg says. Ask the Expert
Will Oracle support Siebel and our homegrown database for long?

Is Oracle commited to Siebel support? Read William Band's take in this expert tip. Ask the Expert
Should we upgrade Siebel, phase it out or migrate to SAP?

It makes sense to use a CRM package that's compatible with the back-end ERP package, says SAP CRM expert Srini Katta. But there are some factors to consider. Read more in this expert tip. Ask the Expert
Are Salesforce.com's outages a big concern?

Read advice on the importance of reliable connectivity and how on-demand CRM stacks up. Ask the Expert
Hybrid CRM deployments -- advantages and disadvantages

Read this tip to understand what hybrid deployments really are and to analyze the advantages and disadvantages of this CRM deployment option. Ask the Expert
Help! We need CRM training following an implementation

Looking for quality training in CRM? Paul Greenberg offers advice on CRM training programs. Ask the Expert
Thoughts on open source CRM

Ask the Expert
Comments on PeopleSoft's decision to accept Oracle's offer

Ask the Expert
Implementing Microsoft CRM

Ask the Expert
CRM and the world of sports

Ask the Expert

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Business Analytics
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Data Management
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- Expanded Hadoop use cases will drive need for new enterprise features
  
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SAP
- SAP social collaboration strategy grinds forward with SAP JAM
  
  SAP Jam is an improvement over SAP StreamWork in terms of integration with business processes, but questions still remain over its viability, William Newman writes.
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Oracle
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DataManagement UK
- Big data roundtable webcast: gaining value from big data
  
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Content Management
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