SugarCon offers guidelines for social CRM success

SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
CIO hopes CRM techniques will give muscle to Bally

Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies.
SAP introduces HANA-driven CRM deployment

SAP has tied its HANA in-memory database to its CRM software. Analyst Denis Pombriant hoped the offering would focus more on connections and less on speed.
New call center certification targets social media

CIAC certification now includes testing on the use of social media in call centers.

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CRM strategy: Managing a customer-focused business

Find out how to build a business strategy that will fit in with a successful CRM strategy. Chapter Download
Who says tech people can't be wordsmiths?

In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets. IT Sniglets
Oracle to acquire Siebel

Here you'll find all the stories related to the Oracle-Siebel acquisition. Special News Coverage

Business Analytics
- Match in-memory processing speed to big data analytics business need
  
  Michael Minelli, co-author of a book on big data analytics, says in-memory analytics tools must be tied to business processes to pay off for users.
- MIT panelists: Big data calls for data-driven decision making skills
  
  C-level execs need to develop better decision making skills to capitalize on big data technology, said speakers at the 2013 MIT Sloan CIO Symposium.
- In-memory analytics tools pack potential big data punch
  
  The faster analytics performance spurred by in-memory technology can help companies capitalize on big data, but there are barriers to be aware of.
Data Management
- New BI stack tackles data load at Boston Children's Hospital
  
  Boston Children's Hospital upgraded its business intelligence architecture to boost enterprise reporting, a move that also required retraining users.
- Expanded Hadoop use cases will drive need for new enterprise features
  
  With user interest rising, Hadoop vendors are trying to pave a path to higher adoption with add-ons that target issues holding the technology back.
- Jim Goodnight on SAS in-memory analytics and the data scientist
  
  A podcast Q&A with SAS execs Jim Goodnight and Jim Davis looks at big data enablers, including in-memory analytics, and the role of data scientists.
SAP
- SAP social collaboration strategy grinds forward with SAP JAM
  
  SAP Jam is an improvement over SAP StreamWork in terms of integration with business processes, but questions still remain over its viability, William Newman writes.
- Analyst Jon Reed on SAP SapphireNow 2013, SAP Fiori
  
  Analyst Jon Reed gives his take on SAP Fiori, a collection of apps intended to cover a wide range of business processes as simply and efficiently as possible.
- Ariba Network announces QuickBooks integration
  
  At its annual conference, Ariba announced a new tool by partner Dell Boomi that lets small businesses integrate their QuickBooks accounting with the Ariba Network.
Oracle
- Script writing rules for Oracle Hyperion Financial Management
  
  Accountants hate having to play with scripts. In this tip, TopDown Consulting explains how to build script rules so that accountants don't have to.
- Domain-specific Oracle master data management
  
  Oracle master data management products are starting to merge various data management hubs, which is a help in particular vertical industries.
- Privileged user management a must for DBAs
  
  Trust, but verify. Ronald Reagan made it popular, and it's certainly relevant for DBAs in today's consolidated, virtualized IT world.
DataManagement UK
- Big data roundtable webcast: gaining value from big data
  
  Roundtable discussion on business value of big data, chaired by Brian McKenna, Editor, SearchDataManagementUK, and featuring Mike Ferguson, Roxane Edjlali (Gartner), Joshua LeCure (GlaxoSmithKline).
- 2012 training courses: BI, data management, data warehousing
  
  Find out where to hone your business intelligence, data management and data warehouse skills with this list of training courses for 2012.
- Poor data quality: what is dirty data costing UK organisations?
  
  Poor data quality can have serious financial consequences for businesses. Read about the current state of data quality management at UK companies, including dirty data problems.
Content Management
- IT leaders can learn from users' concerns about Tumblr-Yahoo deal
  
  Users of the Tumblr blogging site worry about what will happen to their content after Yahoo's acquisition, and IT execs can learn from the situation.
- Get 'em ready: Tips for planning a SharePoint 2013 training program
  
  SharePoint is a complex application. But training business users for an upgrade to SharePoint 2013 doesn't have to be a daunting task for IT teams.
- The organization of the future: Not just hybrid IT, but hybrid people
  
  The adoption of hybrid IT approaches creates a need for executives who can both formulate business objectives and assess IT requirements.

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