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Open source CRM software: Top five buzzwords
Get the latest on open source CRM software with this collection of top buzzwords, including the latest terms and definitions related to the open source software trend. Top five buzzwords
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CRM and customer service market trends: Top ten buzzwords
Browse this roundup of CRM and customer service terms to catch up on the year so far. These top CRM market trend buzzwords reflect common concerns about customers and technology. Top 10 tips
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SAP vs. Oracle
The SAP/Oracle battle is as fierce as ever. Who will emerge victorious? In this face-off article, two prominent experts from both sides of the fence make their respective cases. Face-off
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Nominate the best CRM blogs today!
Nominate your favorite CRM and BI blogs in The Best CRM Blogs Awards. The Best CRM Blog Awards
- See More: Essential Knowledge on CRM industry news
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Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features. News | 06 Feb 2012
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Analysts predict social, mobile CRM as main trends for 2012
Find out why CRM analysts say social media data integration and mobile CRM are two key areas to watch in 2012. News | 28 Dec 2011
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Was 2011 the year of ‘peak software’?
Two recent headlines have columnist Denis Pombriant pondering the future of licensed software and the future of interactions both person-to-person and business-to-business. Column | 23 Dec 2011
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Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News | 22 Dec 2011
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Salesforce, SAP, Oracle get ready for HR software battle
With the planned acquisition of Rypple, cloud giant Salesforce.com intends to target SAP and Oracle in the human resources software market. News | 16 Dec 2011
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More disruption predicted for CRM software market
Columnist Denis Pombriant examines this year’s CRM highlights and says tools focused on engagement, collaboration and gamification will disrupt and redefine the market going forward. Column | 14 Dec 2011
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Salesforce.com cloud CRM apps demanding IT skills for customization
Salesforce.com users are adopting traditional IT practices of software development and project management to tailor this cloud CRM software to meet their business requirements. News | 12 Dec 2011
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Social channels changing contact center certification
Contact centers will see overhauled programs for certifications next year that address the full range of channels, with emphasis on social media technology. News | 05 Dec 2011
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Social monitoring tools give GNC marketing muscle
Nutritional products retailer GNC finds customers on social channels and uses targeting marketing tactics to win new business. News | 22 Nov 2011
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Businesses scramble as users clamor for mobile customer service
As more customers use mobile devices, more companies are trying to deliver customer service to smartphones and tablets. News | 21 Nov 2011
- See More: News on CRM industry news
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2005 IT Spending Consensus Report
A collective look at 2005 IT spending predictions from dozens of analysts. Tip
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Siebel -- Making a bid as the page turns
Paul Greenberg sizes up the challenges facing Siebel's new CEO, Mike Lawrie -- from the release of Siebel 7.7 to competing with rival SAP. Tip
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The case of the dismal quarter
It's a mystery: Why are so many CRM vendors failing to meet their earnings expectations? Author Bruce Daley says some clues point to stiff competition as a possible culprit. Tip
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The art of war
With the Department of Justice stepping in as the stalemate between Oracle's purchase of PeopleSoft, will Larry Ellison set his gaze towards Siebel? Tip
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Will Siebel buy or be bought?
As consolidation crush continues, what role will Siebel play? Tip
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How does news about Siebel Systems affect your career?
If your job is to manage or implement Siebel applications, just how concerned should you be about the negative stories you read? Tip
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CRM market consolidation: Boon or bust for Siebel?
Does market consolidation marginalize or strengthen Siebel? Learn more about Siebel's position in the market with this tip. Tip
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Siebel plays Switzerland
Will a new dual-platform strategy make Siebel tools a safe bet for users? Tip
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IBM gives iSeries power boost, attempts to expand user base
IBM has made significant changes to the iSeries server that could revolutionize the platform. Tip
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The secrets to 401(k) success
Want an above-average retirement portfolio? Be as average as possible. Tip
- See More: Tips on CRM industry news
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Treat CEM as core task, not add-on
Make customer experience management a central piece of corporate strategy instead of treating it like an optional plan. Answer
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Is Siebel well-managed?
Ask the Expert
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The three biggest trends in CRM
Ask the Expert
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A Central DSS Report Development Center
Ask the Expert
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U.S. CRM vs European CRM
Ask the Expert
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CRM in European marketplace
Ask the Expert
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USAA's Audrey Tarter on contact center career advancement
USAA’s Tarter advises agents to informally take on contact center leadership tasks to demonstrate ability. Video
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Salesforce.com customers give Chatter closer look
At Salesforce.com's Dreamforce user conference, several customers on the show floor expressed interest in the Chatter collaboration tool. Video
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Paul Greenberg on Oracle CRM and Fusion
Paul Greenberg, president of the 56 Group LLC, discusses Oracle's latest CRM release, its progress since last year and its plans for mobile and social CRM. Video
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Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features. News
-
Analysts predict social, mobile CRM as main trends for 2012
Find out why CRM analysts say social media data integration and mobile CRM are two key areas to watch in 2012. News
-
Was 2011 the year of ‘peak software’?
Two recent headlines have columnist Denis Pombriant pondering the future of licensed software and the future of interactions both person-to-person and business-to-business. Column
-
Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News
-
Salesforce, SAP, Oracle get ready for HR software battle
With the planned acquisition of Rypple, cloud giant Salesforce.com intends to target SAP and Oracle in the human resources software market. News
-
More disruption predicted for CRM software market
Columnist Denis Pombriant examines this year’s CRM highlights and says tools focused on engagement, collaboration and gamification will disrupt and redefine the market going forward. Column
-
Salesforce.com cloud CRM apps demanding IT skills for customization
Salesforce.com users are adopting traditional IT practices of software development and project management to tailor this cloud CRM software to meet their business requirements. News
-
Social channels changing contact center certification
Contact centers will see overhauled programs for certifications next year that address the full range of channels, with emphasis on social media technology. News
-
Social monitoring tools give GNC marketing muscle
Nutritional products retailer GNC finds customers on social channels and uses targeting marketing tactics to win new business. News
-
Businesses scramble as users clamor for mobile customer service
As more customers use mobile devices, more companies are trying to deliver customer service to smartphones and tablets. News
- See More: All on CRM industry news
About CRM industry news
Browse the latest CRM industry news and top headlines of the past year in this topic section. Find articles on CRM vendors, recent acquisitions and software. Get information on the CRM job market. Get Microsoft CRM pricing, SAP CRM overviews, and learn about Oracle's new features for CRM. See how Web 2.0, mobile CRM, Software-as-a-Service (SaaS) CRM and other trends are affecting the CRM market. Read about Siebel's latest CRM product and find out which vendors are offering on-demand CRM products. See how Salesforce.com, RightNow Technologies and NetSuite are profiting off of SaaS CRM. Test your knowledge with the top CRM vendors quiz and get up-to-date information on Oracle OpenWorld, Microsoft Convergence and SAP Sapphire.