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CRM industry news News
November 05, 2014
A new study has revealed that, in jobs that include incentives as part of pay, women make less than men despite better performance.
October 30, 2014
Pegasystems mixes newly acquired technology into app; Act integrates sales automation, marketing into new version; Criteo expands marketing capabilities.
October 14, 2014
While historically, Salesforce's relationship with Microsoft has been lukewarm, the companies have undergone an entente this year. What's changed?
September 25, 2014
There's been buzz about new BI capabilities -- known as the 'Analytics Cloud' -- to be built into Salesforce.com.
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Wearable computing can gather data that gets crunched in real time with a device as small as a USB stick. But wearables are mostly single-purpose. Continue Reading
The Internet of Things needs a CRM platform to corral the intelligence that these devices generate. Continue Reading
In Salesforce's tenure in the CRM market, the company has made its mark on cloud and mobility but also on redefining relationships with customers. Continue Reading
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Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities. Continue Reading
Companies are turning to CRM to build new customer-facing applications. Does this kind of CRM development save time and money? Continue Reading
Avaya IP Office has a new release, 8x8 is improving virtual contact center offerings, and InTouch has new offerings for CRM pros. Continue Reading
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Companies are often eager to get CRM systems up and running as fast as they can. But beware the premature go-live date. Continue Reading
Customer sales analytics can indicate some important data correlations, but for real insight and better sales forecasting methods you need modeling. Continue Reading
CRM professionals can look forward to new applications hitting the market and redefining the very meaning of the word 'customer,' says Alan Earls. Continue Reading
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Healthcare marketing firm PDI Inc. is using Informatica Cloud to integrate Salesforce.com data with on-premises systems. Continue Reading
Make customer experience management a central piece of corporate strategy instead of treating it like an optional plan. Continue Reading
Rimini Street has filed a countersuit against Oracle, calling Oracle's practices "anticompetitive." Continue Reading