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CRM industry news News
July 11, 2014
Salesforce users can now use the Cirrus Insight Mobile app to access customer information through various mobile email platform options, and other CRM news.
June 20, 2014
Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities.
March 20, 2014
Companies are turning to CRM to build new customer-facing applications. Does this kind of CRM development save time and money?
February 10, 2014
Avaya IP Office has a new release, 8x8 is improving virtual contact center offerings, and InTouch has new offerings for CRM pros.
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Wearable computing can gather data that gets crunched in real time with a device as small as a USB stick. But wearables are mostly single-purpose. Continue Reading
The Internet of Things needs a CRM platform to corral the intelligence that these devices generate. Continue Reading
In Salesforce's tenure in the CRM market, the company has made its mark on cloud and mobility but also on redefining relationships with customers. Continue Reading
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CRM professionals can look forward to new applications hitting the market and redefining the very meaning of the word 'customer,' says Alan Earls. Continue Reading
Big changes are afoot in the CRM market. This article explores the trends that will reshape the future of CRM, say experts. Continue Reading
CSX had to get its data quality house in order before it could launch a new CRM system. Continue Reading
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Customer sales analytics can indicate some important data correlations, but for real insight and better sales forecasting methods you need modeling. Continue Reading
ICMI Lifetime Achievement Award winner Gerry Barber shares the lessons he learned during a 30-year career in the contact center industry. Continue Reading
Salesforce.com emphasized Salesforce customers over social technology at its annual winter conference, according to consultant Denis Pombriant. Continue Reading
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Healthcare marketing firm PDI Inc. is using Informatica Cloud to integrate Salesforce.com data with on-premises systems. Continue Reading
Make customer experience management a central piece of corporate strategy instead of treating it like an optional plan. Continue Reading
Rimini Street has filed a countersuit against Oracle, calling Oracle's practices "anticompetitive." Continue Reading