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Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX had to get its data quality house in order before it could launch a new CRM system. Feature
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Special Report: Microsoft Convergence 2013
Convergence 2013 hits New Orleans and we're there to bring you live conference coverage. Stay tuned for the latest on the Dynamics CRM product line. Live: Convergence 2013
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From Disney to dishwashers: Digital CRM to change customer experience
Disney World and other companies have started using digital CRM to get pulse of customers and gather data. Feature
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Bridging the customer experience chasm Issue 1
e-Zine
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The top Web 2.0 technology news headlines
Everyone's talking about Web 2.0 technology these days, but what does all the buzz mean for CRM? We've gathered these Web 2.0 technology news headlines to help you get up to date on the latest Web 2.0 technology news and trends. Also find out what th... Special Report
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Meet the 2008 CRM Products of the Year judges
This year, our panel of judges for the CRM Products of the Year awards included industry experts and thought leaders specializing in CRM, customer service, marketing and the call center. While some judges chose to remain anonymous, read on to learn ... Products of the Year
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The top 10 CRM news headlines of 2008
As we look back at the top CRM news in 2008, issues like CRM 2.0, on-demand and mobile CRM made big headlines. Companies also began looking for ways to cut costs on technology and become more customer-centric as the U.S. economy went into a recession... Special Report
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CRM jobs and careers: Special report
In this CRM jobs and careers special report, you'll find popular news articles, expert advice and other resources to help with a job search or career advancement. Get the latest CRM job market news and headlines from SearchCRM.com and other sources. ... Special Report
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Vertical industry CRM: Special report
In this vertical industry CRM special report, we've compiled popular news articles and case studies on implementing, managing and maintaining CRM in vertical industries. Learn about how CRM vendors are adapting their tools for specific industries. Di... Special Report
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Customer experience management: Top five headlines
In an attempt to build customer satisfaction and brand loyalty, many companies have turned their attention to the customer experience. We've gathered our most popular headlines on customer experience management (CEM) to get you up to date on the late... Special Report
- See more Essential Knowledge on CRM industry news
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Convergence attendees rethink CRM initiatives for the modern era
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives. Conference Coverage | 21 Mar 2013
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Convergence conference should highlight changes to Microsoft Dynamics
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference. News | 14 Mar 2013
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Salesforce customers will see new message behind social CRM technology
Salesforce.com emphasized Salesforce customers over social technology at its annual winter conference, according to consultant Denis Pombriant. News Analysis | 28 Feb 2013
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CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs. Reader Survey | 21 May 2012
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IBM’s plans are in Tealeaf with purchase of CEM analytics firm
IBM is strengthening its CRM footing with the acquisition of Tealeaf Technology. News | 02 May 2012
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Marketing firm uses Informatica Cloud to integrate Salesforce.com data
Healthcare marketing firm PDI Inc. is using Informatica Cloud to integrate Salesforce.com data with on-premises systems. Case Study | 26 Mar 2012
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Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features. News | 06 Feb 2012
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Analysts predict social, mobile CRM as main trends for 2012
Find out why CRM analysts say social media data integration and mobile CRM are two key areas to watch in 2012. News | 28 Dec 2011
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Was 2011 the year of ‘peak software’?
Two recent headlines have columnist Denis Pombriant pondering the future of licensed software and the future of interactions both person-to-person and business-to-business. Column | 23 Dec 2011
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Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News | 22 Dec 2011
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2005 IT Spending Consensus Report
A collective look at 2005 IT spending predictions from dozens of analysts. Tip
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Siebel -- Making a bid as the page turns
Paul Greenberg sizes up the challenges facing Siebel's new CEO, Mike Lawrie -- from the release of Siebel 7.7 to competing with rival SAP. Tip
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The case of the dismal quarter
It's a mystery: Why are so many CRM vendors failing to meet their earnings expectations? Author Bruce Daley says some clues point to stiff competition as a possible culprit. Tip
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The art of war
With the Department of Justice stepping in as the stalemate between Oracle's purchase of PeopleSoft, will Larry Ellison set his gaze towards Siebel? Tip
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Will Siebel buy or be bought?
As consolidation crush continues, what role will Siebel play? Tip
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How does news about Siebel Systems affect your career?
If your job is to manage or implement Siebel applications, just how concerned should you be about the negative stories you read? Tip
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CRM market consolidation: Boon or bust for Siebel?
Does market consolidation marginalize or strengthen Siebel? Learn more about Siebel's position in the market with this tip. Tip
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Siebel plays Switzerland
Will a new dual-platform strategy make Siebel tools a safe bet for users? Tip
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IBM gives iSeries power boost, attempts to expand user base
IBM has made significant changes to the iSeries server that could revolutionize the platform. Tip
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The secrets to 401(k) success
Want an above-average retirement portfolio? Be as average as possible. Tip
- See more Tips on CRM industry news
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Treat CEM as core task, not add-on
Make customer experience management a central piece of corporate strategy instead of treating it like an optional plan. Answer
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Is Siebel well-managed?
Ask the Expert
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The three biggest trends in CRM
Ask the Expert
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A Central DSS Report Development Center
Ask the Expert
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U.S. CRM vs European CRM
Ask the Expert
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CRM in European marketplace
Ask the Expert
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SugarCon conference offers guidelines for social CRM success
SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative. Podcast
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Analyst Denis Pombriant reviews Microsoft Dynamics news for CRM
Analyst Denis Pombriant discusses Microsoft Dynamics CRM's move into marketing and social analytics at the company's Convergence 2013 conference. Video
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USAA's Audrey Tarter on contact center career advancement
USAA’s Tarter advises agents to informally take on contact center leadership tasks to demonstrate ability. Video
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Salesforce.com customers give Chatter closer look
At Salesforce.com's Dreamforce user conference, several customers on the show floor expressed interest in the Chatter collaboration tool. Video
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Paul Greenberg on Oracle CRM and Fusion
Paul Greenberg, president of the 56 Group LLC, discusses Oracle's latest CRM release, its progress since last year and its plans for mobile and social CRM. Video
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SugarCon conference offers guidelines for social CRM success
SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative. Podcast
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Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX had to get its data quality house in order before it could launch a new CRM system. Feature
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Convergence attendees rethink CRM initiatives for the modern era
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives. Conference Coverage
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Analyst Denis Pombriant reviews Microsoft Dynamics news for CRM
Analyst Denis Pombriant discusses Microsoft Dynamics CRM's move into marketing and social analytics at the company's Convergence 2013 conference. Video
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Convergence conference should highlight changes to Microsoft Dynamics
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference. News
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Special Report: Microsoft Convergence 2013
Convergence 2013 hits New Orleans and we're there to bring you live conference coverage. Stay tuned for the latest on the Dynamics CRM product line. Live: Convergence 2013
-
Salesforce customers will see new message behind social CRM technology
Salesforce.com emphasized Salesforce customers over social technology at its annual winter conference, according to consultant Denis Pombriant. News Analysis
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From Disney to dishwashers: Digital CRM to change customer experience
Disney World and other companies have started using digital CRM to get pulse of customers and gather data. Feature
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CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs. Reader Survey
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IBM’s plans are in Tealeaf with purchase of CEM analytics firm
IBM is strengthening its CRM footing with the acquisition of Tealeaf Technology. News
- See more All on CRM industry news
About CRM industry news
Browse the latest CRM industry news and top headlines of the past year in this topic section. Find articles on CRM vendors, recent acquisitions and software. Get information on the CRM job market. Get Microsoft CRM pricing, SAP CRM overviews, and learn about Oracle's new features for CRM. See how Web 2.0, mobile CRM, Software-as-a-Service (SaaS) CRM and other trends are affecting the CRM market. Read about Siebel's latest CRM product and find out which vendors are offering on-demand CRM products. See how Salesforce.com, RightNow Technologies and NetSuite are profiting off of SaaS CRM. Test your knowledge with the top CRM vendors quiz and get up-to-date information on Oracle OpenWorld, Microsoft Convergence and SAP Sapphire.