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  • The top Web 2.0 technology news headlines

    Everyone's talking about Web 2.0 technology these days, but what does all the buzz mean for CRM? We've gathered these Web 2.0 technology news headlines to help you get up to date on the latest Web 2.0 technology news and trends. Also find out what th...  Special Report

  • Benioff joins the software maintenance fray

    Salesforce.com's CEO is declaring The End of Maintenance as SAP is scaling back its support hikes and Oracle remains mum.  News

  • Microsoft commits to customers as it updates Dynamics CRM Online

    The first day of Microsoft's annual business application user conference was light on new features but heavy on Microsoft's pledge of commitment to its customers.  Article

  • Voices of CRM: Anthony Lye on Oracle on Demand, Social CRM

    Oracle's senior vice president of CRM, discusses Oracle's latest efforts with SaaS, its social CRM strategy and how it compares with Salesforce.com.  News

  • CRM's future looks much like its past

    While social networking, software delivery and pricing have changed significantly over CRM's past 10 years, the core challenges remain, according to Gartner.  Article

  • Meet the 2008 CRM Products of the Year judges

    This year, our panel of judges for the CRM Products of the Year awards included industry experts and thought leaders specializing in CRM, customer service, marketing and the call center. While some judges chose to remain anonymous, read on to learn ...  Products of the Year

  • CRM experts predict 2009

    SearchCRM.com's experts look forward to 2009 and what practitioners should prepare for and expect from CRM suites, SFA, contact centers and Web self-service.  Article

  • The top 10 CRM news headlines of 2008

    As we look back at the top CRM news in 2008, issues like CRM 2.0, on-demand and mobile CRM made big headlines. Companies also began looking for ways to cut costs on technology and become more customer-centric as the U.S. economy went into a recession...  Special Report

  • Oracle enhances Siebel CRM software, tinkers with gadgets

    Oracle has issued its second release of Siebel CRM software since acquiring the company and is throwing in some free gadgets.  Article

  • What might a recession mean for CRM and Web 2.0?

    With Web 2.0 ROI examples difficult to come by and organizations cautious about spending in a recession, companies must carefully evaluate projects.  Article

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