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CRM industry news
Browse the latest CRM industry news and top headlines of the past year in this topic section. Find articles on CRM vendors, recent acquisitions and software. Get information on the CRM job market. Get Microsoft CRM pricing, SAP CRM overviews, and learn about Oracle's new features for CRM. See how Web 2.0, mobile CRM, Software-as-a-Service (SaaS) CRM and other trends are affecting the CRM market. Read about Siebel's latest CRM product and find out which vendors are offering on-demand CRM products. See how Salesforce.com, RightNow Technologies and NetSuite are profiting off of SaaS CRM. Test your knowledge with the top CRM vendors quiz and get up-to-date information on Oracle OpenWorld, Microsoft Convergence and SAP Sapphire.
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Siemens’ long journey to CRM: Custom to SAP to Oracle and more
20 Oct 2009
News - At one point, Siemens had 500 CRM systems across the company. It has tried custom development, SAP and now Oracle CRM in an attempt to standardize.
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Does SAP have to give away CRM?
SAP Watch
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08 Oct 2009
Blog - SAP is including CRM licenses in with its ERP deals. It sounds familiar. What happened to making something customers want to buy?
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Web meetings, video to emerge from the recession
17 Aug 2009
Column - The dot-com bust brought us on-demand computing. See what innovation columnist Denis Pombriant thinks the current recession will give us.
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Does CRM market share matter?
Voices of CRM blog
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22 Jul 2009
News - Gartner has released its numbers on CRM market share, but do buyers care and what does a top-heavy market mean for innovation?
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Microsoft shifts to application platform, adds 1 millionth CRM user
13 Jul 2009
Article - As it expands and draws more CRM users, Microsoft, like Salesforce.com, is emphasizing its capabilities as an application platform, not just a CRM provider.
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Running CRM on virtual servers becoming a reality
30 Jun 2009
Article - While CRM may not be the first application one would consider for a server virtualization project, it's starting to see some use and in some cases is creating demand for virtualization.
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Where's SAP's CRM message?
Voices of CRM blog
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15 May 2009
News - For a company that proclaims itself the leader in CRM, it sure didn't have much to say about the subject at its recent Sapphire conference in Orlando.
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New SAP CRM ordering system helps Coke roll out new dispenser
14 May 2009
Article - A new beverage dispenser designed to revolutionize Coke's distribution system demanded a new way for the soda giant to service customers.
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Benioff joins the software maintenance fray
Voices of CRM blog
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30 Apr 2009
News - Salesforce.com's CEO is declaring The End of Maintenance as SAP is scaling back its support hikes and Oracle remains mum.
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CRM extending to more than just customer relationships
26 Mar 2009
Article - Microsoft with xRM, Salesforce.com with Force.com, and others claim that their CRM applications can be extended to manage more than just customer relationships.
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