Email Alerts
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Voices of CRM: Oracle's Ed Abbo on hosted call centers, CRM innovation
Ed Abbo, vice president of CRM products at Oracle and a one-time Siebel executive, shares the latest on Fusion, Siebel 8.0, CDI and hosted call centers. Article | 08 Dec 2006
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Best Buy gears up for Vista, Microsoft CRM
The retail giant's SMB sales team is hoping to cut down its sales cycle with the new integration between CRM and Office. Article | 06 Dec 2006
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CRM market to grow steadily, Forrester study says
The market for CRM will reach nearly $11 billion by 2010, but users will be focused on getting value out of their existing applications, a Forrester Research study shows. Article | 14 Nov 2006
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Microsoft to integrate CRM with Office 2007, Vista
Microsoft's Dynamics CRM will leverage the new Office suite and operating system when they become available next year. CRM will also lead the company's Live efforts. Article | 06 Nov 2006
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Oracle serves up application, BI news
While the first two days of OpenWorld have focused on the database, partners and middleware, Oracle offered some application news with a preview of E-Business Suite 12. Article | 25 Oct 2006
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Expert calls on Oracle to clear up Fusion confusion
One analyst says with OpenWorld around the corner, now is the time for Oracle and Larry Ellison to retrench, digest its acquisitions and present a clear product roadmap. Article | 17 Oct 2006
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Gartner analysts predict Oracle CRM moves
Plenty of Siebel users are still concerned and confused over the direction of their CRM tool. Analysts at the Gartner CRM Summit offered some clues. Article | 13 Sep 2006
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Gartner: Enterprise CRM returns
At the Gartner CRM Summit, analysts explain why enterprises are once again taking on large CRM projects and why it's more about processes than technology. Article | 12 Sep 2006
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Oracle extends PeopleSoft performance management
Oracle is beefing up its compliance and vertical capabilities with its latest release in the PeopleSoft Enterprise 9 suite. Article | 29 Aug 2006
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CRM's glory years are back, report says
CRM is on a growth path once again, and while SAP and Oracle are leading the market, on-demand applications are driving the investment, according to AMR. Article | 16 Aug 2006