Email Alerts
-
Salesforce.com's product-specific networks not for everyone
Salesforce.com is promoting the idea of product-specific social networks based on Chatter, but organizations need to determine their social media strategy first. News | 03 Jun 2011
-
2011 CRM software market spending, adoption on rise
TSIA’s John Ragsdale examines where companies will be putting the CRM dollars this year and what is driving these purchases. Column | 25 May 2011
-
At what price, pricing complexity? Pricing and the customer experience
Pricing complexity on consumer goods has drawn criticism for its impact on the customer experience, but it’s simple compared to enterprise software. Blog | 01 Apr 2011
-
Gartner: Social, mobile and analytics to push CRM through 2015
Rapid changes in mobile and social computing and the data explosion are challenges for customer relationships. Gartner predicts how they will affect the market through 2015. News | 31 Mar 2011
-
2011 customer service trends: The mobile revolution
The TSIA’s John Ragsdale digs into one of the biggest trends in customer service in the coming year -- mobile enablement -- with advice and some historical perspective. Column | 15 Feb 2011
-
CRM expert predictions for 2011
SearchCRM.com experts forecast what's in store for 2011 and the evolution of social CRM, mobile and the customer experience is something they can agree on. News | 03 Jan 2011
-
Salesforce.com adds Database.com to its cloud arsenal
Next year, Salesforce.com will release a cloud-based database product called database.com. News | 07 Dec 2010
-
The analyst’s changing role
The way organizations consume and operate CRM systems has changed as the technology has grown to encompass more and more processes. That means viewing the market differently. Column | 02 Dec 2010
-
What would an HP defection to Salesforce.com mean for Siebel?
The Oracle-HP-SAP market dynamic is playing out more like a soap opera than a quest for supremacy in IT. Even Salesforce.com is getting into the mix. Blog | 23 Nov 2010
-
SaaS CRM license renewals not always easy
Companies that got a discount with their initial SaaS CRM implementation may not get the same kind of treatment when they renew their SaaS CRM license three years later, but the buyer still has the upper hand. News | 26 Oct 2010