Email Alerts
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Will Oracle’s Fusion CRM pave the way for the rest of the Fusion apps?
Oracle finally took the wraps off its Fusion Applications, and CRM got plenty of the attention. But how long before people start migrating? News | 29 Sep 2010
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Benioff responds to Ellison with Chatter 2 (and a few jokes)
Marc Benioff made an encore performance at OpenWorld and had plenty to say about Larry Ellison's digs at his company as well as Chatter 2. Blog | 23 Sep 2010
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Head to head video: Ellison gets cloud computing religion
In 2009, Oracle CEO Larry Ellison compared cloud computing hype to water vapor. Now, he’s on the cloud bandwagon. Compare Larry’s Cloud commentary from ‘09 to this year’s keynote. Blog | 21 Sep 2010
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Google gets in the CRM game
The most popular search term on Google Apps Marketplace is CRM. We've been wondering for a while, will now be the time Google becomes a CRM player? Blog | 28 Jul 2010
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What does the future hold for CRM university programs?
The University of Toronto' has launched a new CRM center for excellence but CRM in education has a checkered past. Are things different now? Blog | 14 Jul 2010
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Gartner outlines CRM's past, present and future
The renamed Customer 360 Summit, Gartner revealed its analysis of CRM's past and how that history is affecting the present CRM market, plus its predictions of CRM’s future. News | 29 Jun 2010
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CRM's legacy of failure lives on
The HP's $460 million settlement with BSkyB, points to a long history of CRM disasters. What have we learned? Blog | 10 Jun 2010
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Are engineers the next wave of CRM users?
Social networks and the expanded use of CRM are bringing engineers and product development people into contact with customers. Is that a good thing, and is it worth it? News | 11 May 2010
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Microsoft provides glimpse of CRM roadmap, details on CRM 5
At Convergence, Microsoft gave a high-level view of its CRM strategy, including ripping out Siebel internally, and previewed some features in the next release. News | 27 Apr 2010
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Microsoft takes CRM Online international, ties in GP
Microsoft is adding three languages and four accelerators to its online CRM product and will offer it in 32 countries next month. News | 26 Apr 2010