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  • Railroad mainstay CSX cleans up data quality issues, launches new CRM

    CSX had to get its data quality house in order before it could launch a new CRM system.  Feature

  • Special Report: Microsoft Convergence 2013

    Convergence 2013 hits New Orleans and we're there to bring you live conference coverage. Stay tuned for the latest on the Dynamics CRM product line.  Live: Convergence 2013

  • From Disney to dishwashers: Digital CRM to change customer experience

    Disney World and other companies have started using digital CRM to get pulse of customers and gather data.  Feature

  • Bridging the customer experience chasm Issue 1

      e-Zine

  • The top Web 2.0 technology news headlines

    Everyone's talking about Web 2.0 technology these days, but what does all the buzz mean for CRM? We've gathered these Web 2.0 technology news headlines to help you get up to date on the latest Web 2.0 technology news and trends. Also find out what th...  Special Report

  • Meet the 2008 CRM Products of the Year judges

    This year, our panel of judges for the CRM Products of the Year awards included industry experts and thought leaders specializing in CRM, customer service, marketing and the call center. While some judges chose to remain anonymous, read on to learn ...  Products of the Year

  • The top 10 CRM news headlines of 2008

    As we look back at the top CRM news in 2008, issues like CRM 2.0, on-demand and mobile CRM made big headlines. Companies also began looking for ways to cut costs on technology and become more customer-centric as the U.S. economy went into a recession...  Special Report

  • CRM jobs and careers: Special report

    In this CRM jobs and careers special report, you'll find popular news articles, expert advice and other resources to help with a job search or career advancement. Get the latest CRM job market news and headlines from SearchCRM.com and other sources. ...  Special Report

  • Vertical industry CRM: Special report

    In this vertical industry CRM special report, we've compiled popular news articles and case studies on implementing, managing and maintaining CRM in vertical industries. Learn about how CRM vendors are adapting their tools for specific industries. Di...  Special Report

  • Customer experience management: Top five headlines

    In an attempt to build customer satisfaction and brand loyalty, many companies have turned their attention to the customer experience. We've gathered our most popular headlines on customer experience management (CEM) to get you up to date on the late...  Special Report

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