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SugarCon offers guidelines for social CRM success

SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
Freight train firm chugging along with new CRM system

CSX had to get its data quality house in order before it could launch a new CRM system.
CRM users rethink strategy at MS Convergence conference

Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.
Microsoft unveils marketing and analytics for CRM

Analyst Denis Pombriant discusses Microsoft Dynamics CRM's move into marketing and social analytics at the company's Convergence 2013 conference.

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SugarCon conference offers guidelines for social CRM success

SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative. Podcast
Analyst Denis Pombriant reviews Microsoft Dynamics news for CRM

Analyst Denis Pombriant discusses Microsoft Dynamics CRM's move into marketing and social analytics at the company's Convergence 2013 conference. Video
USAA's Audrey Tarter on contact center career advancement

USAA’s Tarter advises agents to informally take on contact center leadership tasks to demonstrate ability. Video
Salesforce.com customers give Chatter closer look

At Salesforce.com's Dreamforce user conference, several customers on the show floor expressed interest in the Chatter collaboration tool. Video
Paul Greenberg on Oracle CRM and Fusion

Paul Greenberg, president of the 56 Group LLC, discusses Oracle's latest CRM release, its progress since last year and its plans for mobile and social CRM. Video

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