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  • August 16, 2004 16 Aug'04 resource center

    An exclusive collection of the most recent articles and resources on call center, marketing effectiveness, sales excellence and business intelligence.

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  • Web self-service

    Web self-service is a type of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet, without requiring any interaction with a representative of an enterprise. Web ... Continue Reading

  • Social CRM: Special Report

    Our special report on all things social CRM has everything you need to learn about social media, CRM and how to manage it all. Continue Reading

  • obliquity

    In systems engineering, obliquity is a theory that proposes the best way to achieve a goal when you are working with a complex system is to take an indirect approach instead of a direct one. Continue Reading

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