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CRM learning center News
December 22, 2015
New CRM technologies such as the Internet of Things and native analytics apps piqued interest in 2015. But adoption of these technologies has yet to reach critical mass.
December 16, 2015
A new partnership will bring the cloud file-sharing capability of Box to Salesforce.
October 28, 2009
ERP CRM modules can help manufacturers with customer MDM across the enterprise, including sales, marketing and services. Discover the features of CRM software in the ERP customer relationship management guide.
CRM learning center Get Started
Bring yourself up to speed with our introductory content
Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer ... Continue Reading
For the 99% of you who are nontechies, there are resources out there to turn you into a Salesforce developer and get you connected in the community. Continue Reading
Web self-service is a type of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet, without requiring any interaction with a representative of an enterprise. Web ... Continue Reading
Evaluate CRM learning center Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
This buyer's guide examines the key factors that can help simplify your search for the CRM product that best meets your organization's needs and objectives. Continue Reading
Manage CRM learning center
Learn to apply best practices and optimize your operations.
A contact center manager shares guidelines of how fellow leaders can get the most out of their agents when inheriting or 'rebooting' a center. Continue Reading
Workforce optimization software is being deployed in more and more call centers as organizations look to optimize their call center and other business processes in a single, unified system. Learn the pros and cons of workforce optimization and get ... Continue Reading
Explore information for developing a customer retention strategy, find tips for implementation of a customer retention program and learn how to calculate retention rate in this guide. Continue Reading
Problem Solve CRM learning center Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Internal rate of return (IRR) is a valuable calculation because it generates a projected return that can be directly compared to the company's hurdle rate. Learn how to calculate IRR in this expert tip from Tom Pisello. Continue Reading
Learn the definitions for commonly confused terms related to return on investment (ROI) in this expert Q/A. Continue Reading