CRM learning center News
December 22, 2015
New CRM technologies such as the Internet of Things and native analytics apps piqued interest in 2015. But adoption of these technologies has yet to reach critical mass.
December 16, 2015
A new partnership will bring the cloud file-sharing capability of Box to Salesforce.
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For the 99% of you who are nontechies, there are resources out there to turn you into a Salesforce developer and get you connected in the community. Continue Reading
Web self-service is a type of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet, without requiring any interaction with a representative of an enterprise. Web ... Continue Reading
Our special report on all things social CRM has everything you need to learn about social media, CRM and how to manage it all. Continue Reading
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This buyer's guide examines the key factors that can help simplify your search for the CRM product that best meets your organization's needs and objectives. Continue Reading
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A contact center manager shares guidelines of how fellow leaders can get the most out of their agents when inheriting or 'rebooting' a center. Continue Reading
Workforce optimization software is being deployed in more and more call centers as organizations look to optimize their call center and other business processes in a single, unified system. Learn the pros and cons of workforce optimization and get ... Continue Reading
Explore information for developing a customer retention strategy, find tips for implementation of a customer retention program and learn how to calculate retention rate in this guide. Continue Reading
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Internal rate of return (IRR) is a valuable calculation because it generates a projected return that can be directly compared to the company's hurdle rate. Learn how to calculate IRR in this expert tip from Tom Pisello. Continue Reading
Read Chapter 17 from one of CRM's most popular books, "CRM at the Speed of Light: Essential Customer Strategies for the 21st Century (3rd edition)" by Paul Greenberg. Continue Reading
Who Stole My Customer? offers unique and powerful insights into the world of acquiring and retaining customers. Continue Reading