CRM learning center

The learning tools section provides guides, quizzes and other resources for CRM leaders and practitioners, including self-assessment tools and guides to learning about CRM best practices, CRM technology and sales and marketing tools and best practices. Browse the learning guides and quizzes to discover the latest news, expert advice, reference materials and white papers.

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  • Voices of CRM audio downloads

    Podcasts - Three attendees at Microsoft Convergence -- a marketing executive, a customer service manager and a systems manager -- share advice on implementing CRM.

See also -Topics Related to Learning center:

Call center, CRM management, Sales, Marketing, SaaS, Customer data, CRM software