• Web self-service

    Web self-service is a type of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet, without requiring any interaction...

  • Social CRM: Special Report

    Our special report on all things social CRM has everything you need to learn about social media, CRM and how to manage it all.

  • Meet the 2009 SearchCRM.com Products of the Year judges

    This year, our panel of judges for the CRM Products of the Year awards included industry experts and thought leaders specializing in CRM, customer service, marketing and the call center. While som...

  • The top CRM advice from experts in 2009

    Get the top CRM advice from our CRM and call center experts in 2009. Find out about CRM market trends and get advice on the changing CRM and call center industry.

CRM learning center

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  • Social CRM: Special Report

    Our special report on all things social CRM has everything you need to learn about social media, CRM and how to manage it all. 

  • Meet the 2009 CRM Products of the Year judges

    This year, our panel of judges for the CRM Products of the Year awards included industry experts and thought leaders specializing in CRM, customer service, marketing and the call center. While some judges chose to remain anonymous, read on to learn ... 

  • The top CRM advice from experts in 2009

    Get the top CRM advice from our CRM and call center experts in 2009. Find out about CRM market trends and get advice on the changing CRM and call center industry. 

  • CRM learning tutorials and guides

    SearchCRM.com's All-in-One Guides, learning guides and quizzes provide topic-focused resources on topics like like call center management, customer loyalty, marketing strategy, open source CRM, self service and more. This compilation is a quick and e... 

  • The top CRM advice from experts in 2008

    Get the top CRM advice from our CRM and call center experts in 2008. Find out about CRM market trends and get advice on the changing CRM and call center industry. 

  • Ten ways to improve call center agent job satisfaction

    Learn the 10 best ways to improve call center agent job satisfaction in this chapter download from "Call Centers for Dummies." 

  • CRM case studies

    In this special report, read CRM case studies to discover best practices for call center intiatives, marketing programs and mobile CRM projects. 

  • Best customer retention strategies

    Explore information for developing a customer retention strategy, find tips for implementation of a customer retention program and learn how to calculate retention rate in this guide. 

  • Using customer intelligence in a service strategy: Tip #1

    This tip from the six-part series on customer service excellence offers ways that businesses can use customer intelligence as part of a successful customer service strategy. 

  • Read our newest sample chapters

    Here you can access all of SearchCRM.com's chapter downloads.