Email Alerts
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Call center workforce optimization (WFO): Pros and cons
Workforce optimization software is being deployed in more and more call centers as organizations look to optimize their call center and other business processes in a single, unified system. Learn the pros and cons of workforce optimization and get ti... Tip
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CRM at the Speed of Light (3rd edition)
Read Chapter 17 from one of CRM's most popular books, "CRM at the Speed of Light: Essential Customer Strategies for the 21st Century (3rd edition)" by Paul Greenberg. Tip
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Download chapters from sales and marketing books
Who Stole My Customer? offers unique and powerful insights into the world of acquiring and retaining customers. Tip
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Download chapters from call center books
This is a series of case studies that chronicles collected performance metrics before and after implementation of specific technology solutions for call centers. Tip
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Major issues in data mining
Every project should be undertaken with all the necessary preparations. Data mining is no different. Tip
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Book review: Customer Winback - How to Recapture Lost Customers and Keep Them Loyal
Customer Winback - How to Recapture Lost Customers and Keep Them Loyal Tip